Customer Service Representative

Description

Our supportive, customer-focused team at Lysaght has a passion for service and team interaction, they represent the face of the business. In this role, you will bring your experience and willingness to learn in order to support the team. You will interact and manage internal and external customer enquiries and relationships; either in person, through phone calls or through emails. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time.

• ensure that tasks are completed in a timely manner and systems updated accordingly
• inputting data and customer orders into systems
• providing internal support and regular feedback to our sales teams with customer and competitor information
• prepare and follow up on customer quotes, whilst supporting our sales teams and branches across Australia
• interact with customers, and manage those relationships and enquiries either face to face, via phone and/or email
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• resolve issues and seek ways to improve the customer’s experience

Requirements

• excellent communication, negotiation and interpersonal skills
• the ability to pick up new and custom IT systems quickly
• a strong customer focus with the ability to resolve issues effectively and efficiently
• a high attention to detail and ability to complete multiple tasks simultaneously

Benefits

• Ongoing career development opportunities
• Ongoing trainings
• Employee Assistance Program
• Team lunches
• Employee benefits with discounts on health and wellbeing products and services

Training + Development

Interview process

Visa Sponsorship

Security clearance