Customer Care Coordinator at Bellway Homes in Gateshead, England, United Kingdom | Kablio

Role

Description

defect management

material coordination

supplier booking

call handling

invoice processing

team liaison

Maintain the relevant Customer Care log/monitor.
Liaise with Sales Teams to ensure customer queries are answered.
Ensure all calls received into the department are managed appropriately and issues are logged.
Liaise with the Buying department to order materials as and when required.
Arrange completion of end of defect works for Housing Associations.
Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
Liaise with Site Teams to ensure remedial works are completed within timescales.
Ensure defects are reported to sub-contractors on a regular basis.
Check invoices and forward for payment.

Requirements

microsoft office

construction

admin

gcse maths

gcse english

interpersonal

Ability to liaise with internal and external personnel
Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
Able to work to deadlines in a fast paced environment
Ability to work on own initiative
This role requires occasional Saturday working from 09:00am - 13:00pm
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
Experience of working within the construction or house building sector is desirable.
Good administration skills with the ability to coordinate numerous issues during the working day
Ability to travel to all development sites, including the divisional office
GCSE Maths and English – Grade 4+ (or equivalent)
Experience of working as an Administrator in a fast paced environment.

Benefits

ShareSave Scheme
Holiday Purchase Scheme
Competitive annual bonus
25 days holiday, plus bank holidays
Cycle to Work Scheme
Contributory pension scheme
Access to discounts and benefits portal
Earn and Learn Opportunities
Life assurance
Competitive salary

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1946 Founded

Year Established

The company was established in 1946, marking its long-standing presence in the UK housing market.

Focus on delivering high-quality, sustainable residential properties to communities across the UK.
Operates in a wide range of locations, from urban developments to more rural settings, ensuring homes that meet diverse buyer needs.
Portfolio includes a variety of property types, from affordable homes to luxurious family residences.
Continued strong financial performance enables increased production and expansion of market presence.
Projects encompass both private and affordable housing, emphasizing sustainable construction techniques and high standards of design.
Ongoing commitment to providing quality homes in areas with strong community integration, creating long-term value for homeowners.

Culture + Values

Create dream homes built around you.
Demonstrate a passion for building exceptional quality homes in carefully selected locations.
Offer personalized care from initial enquiry to moving day and beyond.
Ensure expert craftsmanship with exceptional quality materials.
Design flexible living spaces designed to stand the test of time.
Cultivate a high-performing culture where colleagues enjoy coming to work and build rewarding careers.
Maintain a long-standing reputation for taking a personal interest in workforce well-being.

Environment + Sustainability

44.7% Reduction

Carbon Emissions

Achieved reduction in Scope 1 & 2 emissions since 2019.

75-80% Less

Carbon Emissions

Homes from 2025 will produce 75-80% less carbon emissions than current regulations.

1,700 t CO₂ Saved

Biodiesel Trials

HVO biodiesel trials have contributed to significant CO₂ savings.

99%+ Waste Diversion

Waste Management

Over 99% of waste diverted from landfill in 2023.

Net-zero target: Reduce Scope 1 & 2 emissions by 46% and Scope 3 emissions by 55% from FY2019 baseline by 2030
Scope 3 emissions per m² completed floor area reduced to 1.40 t (from 1.53 t in 2019)
Air-source heat pump trials delivering electric-only heating by December 2024 in all divisions
Waste per completed home reduced to 7.1 t (from 8.6 t in 2023); target 20% reduction by July 2025
12.2% of plots completed in timber-frame in FY24 (up from 11.4%)
Install EV charging, solar PV, smart thermostats, insulation, wastewater heat recovery and more across developments
Committed to 10% Biodiversity Net Gain on all new sites since July 2023; pursuing BNG+ through off-site habitat units and hedgehog highways
Signed Homes for Nature commitment: embed nesting bricks/boxes and wildlife corridors on all new developments from September 2024

Inclusion & Diversity

3,042 people

Employees总数

The company employs over three thousand individuals across its operations.

Awarded 'Best staff development' and recognised as an Employer of Choice by industry awards
Graduate trainee scheme and apprenticeship programmes in place
Long-term careers with many colleagues spending large parts of their working lives at the company
Gender split not disclosed publicly

Articles

Careers at Bellway

About Bellway

Bellway News

Role

Description

defect management

material coordination

supplier booking

call handling

invoice processing

team liaison

Maintain the relevant Customer Care log/monitor.
Liaise with Sales Teams to ensure customer queries are answered.
Ensure all calls received into the department are managed appropriately and issues are logged.
Liaise with the Buying department to order materials as and when required.
Arrange completion of end of defect works for Housing Associations.
Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
Liaise with Site Teams to ensure remedial works are completed within timescales.
Ensure defects are reported to sub-contractors on a regular basis.
Check invoices and forward for payment.

Requirements

microsoft office

construction

admin

gcse maths

gcse english

interpersonal

Ability to liaise with internal and external personnel
Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
Able to work to deadlines in a fast paced environment
Ability to work on own initiative
This role requires occasional Saturday working from 09:00am - 13:00pm
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
Experience of working within the construction or house building sector is desirable.
Good administration skills with the ability to coordinate numerous issues during the working day
Ability to travel to all development sites, including the divisional office
GCSE Maths and English – Grade 4+ (or equivalent)
Experience of working as an Administrator in a fast paced environment.

Benefits

ShareSave Scheme
Holiday Purchase Scheme
Competitive annual bonus
25 days holiday, plus bank holidays
Cycle to Work Scheme
Contributory pension scheme
Access to discounts and benefits portal
Earn and Learn Opportunities
Life assurance
Competitive salary

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1946 Founded

Year Established

The company was established in 1946, marking its long-standing presence in the UK housing market.

Focus on delivering high-quality, sustainable residential properties to communities across the UK.
Operates in a wide range of locations, from urban developments to more rural settings, ensuring homes that meet diverse buyer needs.
Portfolio includes a variety of property types, from affordable homes to luxurious family residences.
Continued strong financial performance enables increased production and expansion of market presence.
Projects encompass both private and affordable housing, emphasizing sustainable construction techniques and high standards of design.
Ongoing commitment to providing quality homes in areas with strong community integration, creating long-term value for homeowners.

Culture + Values

Create dream homes built around you.
Demonstrate a passion for building exceptional quality homes in carefully selected locations.
Offer personalized care from initial enquiry to moving day and beyond.
Ensure expert craftsmanship with exceptional quality materials.
Design flexible living spaces designed to stand the test of time.
Cultivate a high-performing culture where colleagues enjoy coming to work and build rewarding careers.
Maintain a long-standing reputation for taking a personal interest in workforce well-being.

Environment + Sustainability

44.7% Reduction

Carbon Emissions

Achieved reduction in Scope 1 & 2 emissions since 2019.

75-80% Less

Carbon Emissions

Homes from 2025 will produce 75-80% less carbon emissions than current regulations.

1,700 t CO₂ Saved

Biodiesel Trials

HVO biodiesel trials have contributed to significant CO₂ savings.

99%+ Waste Diversion

Waste Management

Over 99% of waste diverted from landfill in 2023.

Net-zero target: Reduce Scope 1 & 2 emissions by 46% and Scope 3 emissions by 55% from FY2019 baseline by 2030
Scope 3 emissions per m² completed floor area reduced to 1.40 t (from 1.53 t in 2019)
Air-source heat pump trials delivering electric-only heating by December 2024 in all divisions
Waste per completed home reduced to 7.1 t (from 8.6 t in 2023); target 20% reduction by July 2025
12.2% of plots completed in timber-frame in FY24 (up from 11.4%)
Install EV charging, solar PV, smart thermostats, insulation, wastewater heat recovery and more across developments
Committed to 10% Biodiversity Net Gain on all new sites since July 2023; pursuing BNG+ through off-site habitat units and hedgehog highways
Signed Homes for Nature commitment: embed nesting bricks/boxes and wildlife corridors on all new developments from September 2024

Inclusion & Diversity

3,042 people

Employees总数

The company employs over three thousand individuals across its operations.

Awarded 'Best staff development' and recognised as an Employer of Choice by industry awards
Graduate trainee scheme and apprenticeship programmes in place
Long-term careers with many colleagues spending large parts of their working lives at the company
Gender split not disclosed publicly

Articles

Careers at Bellway

About Bellway

Bellway News