Parts Associate - Crushing & Screening
Wagner Equipment
Sell and support parts for crushing & screening equipment, providing customer service.
7 days ago ago
$20 - $35
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Albuquerque, NM
Onsite
Company Size
9 Employees
Service Specialisms
Equipment Rental
Construction Services
Maintenance
Repairs
Parts Supply
Heavy Equipment Solutions
Engineering Services
Logistics Support
Sector Specialisms
Construction
Mining
Oil & Gas
Agricultural
Forestry
Waste Management
Material Handling
Data Processing
Role
What you would be doing
parts lookup
order processing
backorder liaison
warranty management
customer support
on‑call assistance
- Provides leads to PSSR’s, Service shops, etc.
- Processes Customer and Shop order credits and quotes
- Handles on-call duties, assisting customers after hours
- Assists the supervisor in projects when called upon
- Maintains warranty credits/inspections and Warranty return processes
- Puts proper notes on orders for backorder analysts to process backorders
- Functions as the liaison to the Service Shops for parts backorders
- Pulls orders
- Ensures proper shipping instructions are placed on orders
- Relays proper parts technical information when necessary
- Helps fellow counter personnel find parts information more efficiently
- Locates parts for customers on various machines, CAT, and other brands we service
- Works cooperatively with fellow team members to accomplish warehouse/parts goals
- Finds parts using automated system
- Answers phone calls as a primary responsibility in a prompt and professional manner
- Directs customers to the proper service techs, when more information is needed
- Receives phone-in and walk in customers’ request for parts
- Maintains good notes, organized desk for easy and quick access to information
What you bring
high school
data entry
sales
customer service
admin
safety
- High School Diploma or GED
- Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
- Ability to ascend/descend ladders, stairs, etc.
- 1+ years working with parts
- Medium work that includes lifting and/or moving objects up to 32 pounds or more
- 1+ years sales experience
- Standing, walking, talking, sitting, use of hands & hearing
- 1+ years customer service experience
- 1+ years administrative/clerical experience
- Safety & Product Knowledge
- Life and AD&D Insurance
- Tuition Reimbursement
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
- Medical, dental, and vision insurance
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Employee Assistance Program (EAP)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- offers contingent upon background checks and other pre‑employment screenings.
Company
Overview
Founded in 1957
Year of establishment
The company was established in 1957, marking over six decades of expertise in HVAC and cooling solutions.
$1M Revenue
Annual revenue range
The company operates with modest yet sustained revenue, delivering high-impact solutions to its clients.
Six Decades Strong
Years of service
The company has consistently provided trusted, comprehensive HVAC solutions for over six decades.
- Building a reputation by solving complex HVAC and cooling challenges across industries.
- Evolved through acquisition and new leadership, maintaining engineering excellence.
- Offers turnkey solutions from custom coil design to full installation and commissioning.
- Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems.
- Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems.
- Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.
- Safety - Always ensuring a safe working environment for all employees.
- Customer Commitment - Focusing on customer satisfaction and service excellence.
- Integrity - Doing what is right, even when no one is watching.
- Innovation - Continuously improving processes, products, and services.
- Teamwork - Working collaboratively to achieve common goals.
- Excellence - Striving for excellence in all aspects of the business.
- Accountability - Taking responsibility for actions and results.
- Commitment to sustainability through responsible resource use and environmental stewardship.
- Focus on reducing carbon footprints in operations and product offerings.
- Support for sustainable practices in equipment sales, service, and rentals.
- Aim to provide equipment solutions that are energy-efficient and environmentally friendly.
- No clear net-zero target date mentioned on available platforms.
- The company has made a commitment to diversity and inclusion, but specific strategies or results are not available from publicly provided sources.
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