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Critical Incident Coordinator
Iss Facility Services Uk
Handle client incident requests, log, allocate to engineers/subcontractors, and drive resolution.
8 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Birmingham, England, United Kingdom
Office Full-Time
Company Size
48,000 Employees
Service Specialisms
Security
Cleaning
Technical Services
Food Services
Workplace Experience
Integrated Facilities Management
Engineering
Energy Management
+6 more
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
+18 more
Role
Description
request logging
incident management
work orders
subcontractor coordination
shared mailboxes
client liaison
Requirements
excel
word
customer service
communication
incident management
detail‑oriented
Benefits
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Culture + Values
Environment + Sustainability
Net zero by 2030
Emissions reduction target
Aims to achieve net-zero for scope 1 and scope 2 emissions.
Full-scope net-zero by 2040
Comprehensive sustainability goal
Aims to achieve net-zero across the entire value chain, including supply chain emissions.
Halve food waste by 2027
Waste reduction target
Committed to reducing food waste by 50% over the specified period.
25% GHG reduction by 2030
Food-related emissions target
Seeks to reduce food-related greenhouse gas emissions by 25% from a 2019 baseline.
Inclusion & Diversity
7% Gender Pay Gap
UK Gender Pay Gap Record
Achieved the lowest ever UK Gender Pay Gap (mean and median) for the period 2019–2020.
Articles
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