Manager, Launch at Miter in New York, NY | USD155,000-185,000 | Kablio

Role

Description

coaching

escalation management

documentation

process improvement

team leadership

performance metrics

Provide hands-on coaching and mentorship to develop and support Launch Managers in their roles
Manage and resolve customer escalations to ensure satisfaction and maintain positive client relationships
Create, maintain, and refine documentation to enable team success and consistency across projects
Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity
Lead a team of Launch Managers in achieving core performance metrics, including productivity, project completion rates, and customer satisfaction scores

Requirements

data analysis

api integration

stakeholder management

front-line manager

saas

resilience

Exceptional data analysis skills to track metrics and inform decisions
Experience leading implementations with heavy-reliance on 3rd-party API integrations
Recruiter Screen
Outstanding stakeholder management and communication abilities
2-5 years of previous experience as a front-line manager in a high-growth B2B SaaS environment
Exceptional patience and resilience supporting customers and teams in high-pressure environments

Benefits

Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Team Round Interviews
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Community: Multiple company-wide and team-specific offsites per year.
Unlimited PTO: Take the time you need to recharge and be your best self.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.

Training + Development

Information not given or found

Interview process

recruiter screen
hiring manager interview
team round interviews
take home assignment + presentation
final leadership interview

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$23M Series A

Funding Raised

Raised $23 million in May 2025 to fuel growth and expand operations.

700+ Contractors

Clients Served

Currently supports 700+ contractors managing infrastructure, housing, and public-sector projects.

Founded in 2021 in San Francisco, Miter set out to modernize construction by replacing outdated back‑office tools with a unified, cloud‑native platform.
Specialists in construction sector HR and finance, Miter combines HCM, field operations, benefits and learning modules tailored for contractors.
Supported by integrations with major construction ERPs like Sage, NetSuite, Acumatica and field tools including Procore and HCSS, the platform unifies people, projects and payments.
Miter’s standout fact: its remote‑friendly US‑based support and “white‑glove” onboarding deliver fast onboarding and same‑day responses.

Culture + Values

GHG Emissions Mitigation
Climate Resilience
Clean Energy Procurement
Responsible Sourcing
Eco‑Transportation
Waste Diversion

Environment + Sustainability

2030 Target

Net Zero Energy Goal

Achieving net zero energy through efficiency, operations, equipment, and transitioning to renewable energy.

Annual comprehensive inventory of direct and indirect GHG emissions from all operations under financial control
Climate-related financial risk assessment aligned with international financial reporting standards
Partnerships with suppliers to eliminate single-use plastics and reduce procurement-related GHG emissions
Employee incentives for low-emission commuting: EV charging stations, public transportation fund, bike-to-work programs
Active pursuit of net zero waste via reduction, reuse, recycling, composting, and e-waste diversion

Inclusion & Diversity

70% of awards

MITRE's Diversity Recognition

Over 70% of MITRE’s awards in 2023 highlight their commitment to inclusion, diversity, and equity.

Cultivate an inclusive environment where diverse perspectives enable a sense of belonging and thriving.
Intentional, transparent efforts to increase representation and remove structural barriers via policies, practices, programs.
Business Resource Groups (BRGs) including Asian & Pacific Island, Black Culture, Latin American, Accessibility, Multigenerational, Pride, STEM Council, Veterans’, Women’s.
Recognized regionally for transparency and accountability in DEI practices (Championing Diversity award from Northern Virginia Chamber of Commerce).

Articles

About Us

Careers

Role

Description

coaching

escalation management

documentation

process improvement

team leadership

performance metrics

Provide hands-on coaching and mentorship to develop and support Launch Managers in their roles
Manage and resolve customer escalations to ensure satisfaction and maintain positive client relationships
Create, maintain, and refine documentation to enable team success and consistency across projects
Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity
Lead a team of Launch Managers in achieving core performance metrics, including productivity, project completion rates, and customer satisfaction scores

Requirements

data analysis

api integration

stakeholder management

front-line manager

saas

resilience

Exceptional data analysis skills to track metrics and inform decisions
Experience leading implementations with heavy-reliance on 3rd-party API integrations
Recruiter Screen
Outstanding stakeholder management and communication abilities
2-5 years of previous experience as a front-line manager in a high-growth B2B SaaS environment
Exceptional patience and resilience supporting customers and teams in high-pressure environments

Benefits

Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Team Round Interviews
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Community: Multiple company-wide and team-specific offsites per year.
Unlimited PTO: Take the time you need to recharge and be your best self.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.

Training + Development

Information not given or found

Interview process

recruiter screen
hiring manager interview
team round interviews
take home assignment + presentation
final leadership interview

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$23M Series A

Funding Raised

Raised $23 million in May 2025 to fuel growth and expand operations.

700+ Contractors

Clients Served

Currently supports 700+ contractors managing infrastructure, housing, and public-sector projects.

Founded in 2021 in San Francisco, Miter set out to modernize construction by replacing outdated back‑office tools with a unified, cloud‑native platform.
Specialists in construction sector HR and finance, Miter combines HCM, field operations, benefits and learning modules tailored for contractors.
Supported by integrations with major construction ERPs like Sage, NetSuite, Acumatica and field tools including Procore and HCSS, the platform unifies people, projects and payments.
Miter’s standout fact: its remote‑friendly US‑based support and “white‑glove” onboarding deliver fast onboarding and same‑day responses.

Culture + Values

GHG Emissions Mitigation
Climate Resilience
Clean Energy Procurement
Responsible Sourcing
Eco‑Transportation
Waste Diversion

Environment + Sustainability

2030 Target

Net Zero Energy Goal

Achieving net zero energy through efficiency, operations, equipment, and transitioning to renewable energy.

Annual comprehensive inventory of direct and indirect GHG emissions from all operations under financial control
Climate-related financial risk assessment aligned with international financial reporting standards
Partnerships with suppliers to eliminate single-use plastics and reduce procurement-related GHG emissions
Employee incentives for low-emission commuting: EV charging stations, public transportation fund, bike-to-work programs
Active pursuit of net zero waste via reduction, reuse, recycling, composting, and e-waste diversion

Inclusion & Diversity

70% of awards

MITRE's Diversity Recognition

Over 70% of MITRE’s awards in 2023 highlight their commitment to inclusion, diversity, and equity.

Cultivate an inclusive environment where diverse perspectives enable a sense of belonging and thriving.
Intentional, transparent efforts to increase representation and remove structural barriers via policies, practices, programs.
Business Resource Groups (BRGs) including Asian & Pacific Island, Black Culture, Latin American, Accessibility, Multigenerational, Pride, STEM Council, Veterans’, Women’s.
Recognized regionally for transparency and accountability in DEI practices (Championing Diversity award from Northern Virginia Chamber of Commerce).

Articles

About Us

Careers