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Client Revenue Analyst
Metergy Solutions
Manage billing operations, client remittances, and resolve billing inquiries.
8d ago
Junior (1-3 years)
Full Time
Toronto, Ontario, Canada
Office Full-Time
Company Size
250 Employees
Service Specialisms
End to End Product Development Service
PCB Design Services
Hardware Design Services
Software Services
Mechanical Services
IoT Solutions
Advanced Metering Infrastructure
Sector Specialisms
Water
Gas
Thermal
Electricity
New Construction
Commercial
Institutional
Residential
Role
What you would be doing
payment processing
invoice generation
rate management
custom reporting
exception resolution
client escalations
- Making recommendations, executing and testing changes, improvements and controls to the Billing & Settlements processes
- Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions
- Handling client escalations while proactively seeking ways to help improve NPS
- Processing payments, adjustments, deposits and any exceptions in a timely and accurate manner
- Ensuring resident bills are accurate and generated in accordance to the established bill cycles
- Act as client Advocate with other departments
- Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits
- Completing move in and move out field activities in the Billing system when required. Ensuring resident data is flowing from the Property management system
- Working with external clients including Property Owners/Mangers, Utility Companies and Third-Party Vendors while establishing and maintaining relationships
- Client facing to help educate and resolve client reconciliations requests or billing investigations from clients
- Canceling and re-billing corrections
- Maintain detailed and accurate records of billing activities
- Processing Client Remittances within the established SLA’s while maintaining a high quality standard
- Participate in special projects and initiatives as assigned
- Provide tailored reports for the client when requested
- Ensure timely resolution of all inquires
- Managing and updating rates for the assigned buildings
- Create and deliver a high volume of accurate and on-time monthly invoices to our submetering clients
What you bring
university degree
business administration
billing experience
analytical
team player
conflict management
- Strong team player with interpersonal skills that can create and maintain key partnerships between internal clients and external clients at all levels including Residential Customers, Property Managers, Accountants and Executives
- University Degree or Business Administration Certificate or related equivalent experience
- Ability to manage conflict
- Excellent written and verbal skills
- Detail oriented, analytical and inquisitive
- Must be flexible to work on multiple tasks while working with challenging deadlines
- Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly-changing environment
- Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
- Strong critical thinking, decision making and analytical skills
- Minimum 3 year experience in Billing Operations
- Ability to build effective relationships with clients and internal staff
- Paid personal and sick days on top of your vacation
- Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
- Summer hours to enjoy the weather
- Grow with us! We cover annual fees for your professional designation
- Company sponsored social events & more!
- 100% company covered heath and dental benefits from day 1
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to transform how energy solutions integrate into infrastructure projects.
- Specializes in delivering innovative and sustainable energy solutions for both the public and private sectors.
- Operates across a broad range of sectors, including residential, commercial, utilities, and infrastructure.
- Metergy Solutions plays a key role in energy optimization, renewable energy integration, and energy management.
- The company has successfully completed large-scale infrastructure projects, with a strong track record in energy efficiency.
- Focused on providing scalable solutions that meet the growing demand for smarter energy management systems.
- Committed to leveraging cutting-edge technology to meet the evolving needs of global energy markets.
- Passionate: Committed to the success and reputation of our team and our clients.
- Positive: We consistently foster and nurture personal relationships from a win-win perspective of trust.
- Precise: Reliably and accurately deliver on commitments.
40% reduction
Energy Consumption via SaaS
Submetering as a Service (SaaS) model reduces energy consumption by significantly cutting in-suite usage.
48,500 kg COâ‚‚e
Scope 1 Emissions
The company reported Scope 1 emissions of 48,500 kg COâ‚‚equivalent in 2022.
120,200 kg COâ‚‚e
Scope 2 Emissions
In 2022, Scope 2 emissions were recorded at 120,200 kg COâ‚‚equivalent.
17/100 Score
DitchCarbon Rating
The company received a DitchCarbon score of 17 out of 100, which is lower than 61% of peers.
- Issued green bonds and secured green financing to support growth based on sustainability performance.
- Operates in a low-intensity Canadian energy grid.
- Has not yet established specific Science Based Targets (SBTi) or net-zero commitment.
4.1/5
Employee Diversity Rating
The company received a Glassdoor Diversity & Inclusion rating of 4.1 out of 5 based on employee feedback.
3.3/5
Gender Demographic Scores
Glassdoor scores indicate men, heterosexual, and non-disabled groups each received a 3.3/5 rating.
Feb 2024
Accessibility Plan Update
The company updated its Multi-Year Accessibility Plan, focusing on disability support across employment stages.
May 2024
Modern Slavery Policy
A Board-approved policy was developed to address Modern Slavery and Human Rights, including vendor codes and risk assessments.
- Recruitment process includes accommodation for applicants with disabilities; templates updated to reference accessibility needs.
- Modern Slavery/Human Rights: Develop Anti-Modern Slavery policy, vendor code, supply-chain risk assessment, and training.
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