Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Community Manager
Jll
JLL provides professional services in real estate and investment management worldwide.
Oversees front office and guest services, ensuring professional visitor experience.
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate as necessary for rectification.
Ensure training of front office /CX staff as per relevant training calendars.
Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule.
Ensure FO handles all incoming and outgoing calls in professional & polite manner.
Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas.
Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.
Assist clients/visitors in self-check-in.
Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition.
Following up on the open points raised during any connects till closure.
Ensure specific processes/manual is followed.
Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner.
Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects.
Provide assistance in general administrative activities as required.
Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
Responsible for ensuring availability of safety and directory signage.
Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport.
Develop the necessary policies and procedures required for all functions within the scope of Front Office.
Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
Analyzing results/outcomes of monthly connects and updating the leads.
Manage/track amount collected for temporary badges.
Preparation of all required reports/participation in internal/external audits in respect of Front Office.
Assisting with special needs of visitors with disabilities.
Ensure compliance of regulations/requirements of JLL management.
Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by from time to time.
Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly.
Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over.
Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement.
Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities.
What you bring
computer knowledge
documentation
covid protocols
communication
vendor management
planning
Desired or preferred experience and technical skills: Computer knowledge
Documentation and escalation of COVID protocol violations as per the guidelines.
Required Skills and Experience: Verbal/written communication skills, Vendor/people management, planning, ability to prioritize / organize
Hey there! Before you dive into all the good stuff on our site, let’s talk cookies—the digital kind. We use these little helpers to give you the best experience we can, remember your preferences, and even suggest things you might love. But don’t worry, we only use them with your permission and handle them with care.