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Jll

Community Manager

Company logo
Jll
JLL provides professional services in real estate and investment management worldwide.
Oversees front office and guest services, ensuring professional visitor experience.
7d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Pune/Pimpri-Chinchwad Area
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
equipment maintenance
connects management
survey analysis
report preparation
badge management
roster management
  • Participate in Emergency Evacuation procedures including crisis management and business continuity.
  • Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate as necessary for rectification.
  • Ensure training of front office /CX staff as per relevant training calendars.
  • Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule.
  • Ensure FO handles all incoming and outgoing calls in professional & polite manner.
  • Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas.
  • Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.
  • Assist clients/visitors in self-check-in.
  • Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition.
  • Following up on the open points raised during any connects till closure.
  • Ensure specific processes/manual is followed.
  • Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner.
  • Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects.
  • Provide assistance in general administrative activities as required.
  • Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
  • Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
  • Responsible for ensuring availability of safety and directory signage.
  • Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport.
  • Develop the necessary policies and procedures required for all functions within the scope of Front Office.
  • Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
  • Analyzing results/outcomes of monthly connects and updating the leads.
  • Manage/track amount collected for temporary badges.
  • Preparation of all required reports/participation in internal/external audits in respect of Front Office.
  • Assisting with special needs of visitors with disabilities.
  • Ensure compliance of regulations/requirements of JLL management.
  • Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by from time to time.
  • Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly.
  • Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over.
  • Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement.
  • Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities.
What you bring
computer knowledge
documentation
covid protocols
communication
vendor management
planning
  • Desired or preferred experience and technical skills: Computer knowledge
  • Documentation and escalation of COVID protocol violations as per the guidelines.
  • Required Skills and Experience: Verbal/written communication skills, Vendor/people management, planning, ability to prioritize / organize
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
  • Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
  • With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
  • JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
  • The company is known for its innovative solutions in real estate technology and sustainability.
  • Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
  • JLL has pioneered the integration of data-driven insights into real estate decision-making.
  • The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
  • Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
  • Integrity, teamwork and ethics in all of our actions
  • Respect for people, their contributions and personal growth
  • Customer-driven focus with a commitment to excellence
  • Commitment to sustainability and the environment
  • Innovation and creativity in everything we do
  • Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
  • Implementing green building certifications for managed properties, such as LEED and BREEAM
  • Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
  • Dedicated programs for advancing women’s leadership and mentorship.
  • Partnerships with external organizations to promote gender equality in real estate.
  • Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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