Regional Facilities Manager

Description

• Implement car park management strategies to maximise available parking for customers
• Manage all essential maintenance and repair programmes
• Regularly review operational processes and procedures to ensure both compliance and best practice are maintained
• Ensure that robust planned preventative maintenance & life cycle replacement programmes are in place for fabric, mechanical and electrical items and plant.
• Report to internal stakeholders (Asset Manager, Surveyor, Leasing Manager etc) on changes in occupational status, alterations or other works taking place that have not been previously agreed
• Ensure all shop fit and development works are run safely and in line with British Land procedures.
• Be the first point of contact for issues raised by occupiers, customers and via the helpline & website and to resolve these as quickly and efficiently as possible.
• Ensure a full set of Risk Assessments exist appropriate to each property and that Permits are issued where required.
• Develop a close working relationship with all suppliers and service partners to ensure that they fully understand the required standards and the aspiration to create Places People Prefer.
• Undertake regular documented site inspections, uploading reports at the required frequency. Ensure effective management of sub-contractors with KPI’s set and managed effectively to ensure full contract delivery.
• Regularly visit and liaise with occupiers to build strong relationships and to quickly resolve any service issues they may have.
• Establish appropriate external relationships to represent the interests of the owner and occupiers in the wider community.
• To ensure 100% compliance with all sustainability, environmental, and energy data requirements and requests.
• Carry out regular inspections to ensure that occupiers are complying with their repair and maintenance obligations and other management regulations
• Monitor and respond to issues that affect staff wellbeing.
• Review and monitor contractor work permits, site risk assessments and landlord compliance measures using approved web-based platforms and systems.
• Ensure the HSE policy is implemented and that all on-site staff are aware of their responsibilities and duties
• Ensure all equipment at sites is kept serviceable and fully maintained in line with manufacturers recommendations
• Attend relevant CPD, conferences and trade shows to maintain industry knowledge and be aware of innovations and best practice. Make recommendations of what you believe could be adopted at our properties to improve service provision or improve efficiency.
• Ensure the properties are maintained in a safe and secure state and where necessary arrange and supervise maintenance works via the relevant service providers
• To ensure 100% compliance with all health and safety documentation
• Attend any site in the event of an incident or emergency and report back as soon as possible to appropriate personnel.
• To respond in a timely manner to all head office requests for information
• Implement and monitor the environmental strategy for each site, including waste and energy management, to meet British Land’s environmental and sustainability targets
• Deliver all services within pre-agreed budgets, carrying out tenders and raising orders as required Part of the British Land group of companies.
• Ensure any charities working on site are authorised and appropriate paperwork and fundraising totals are logged on the landlord’s system
• Update the Health & Safety on-line reporting system and ensure all certification and identified actions are completed within the allocated time
• Ensure all service partner site staff are trained to provide high quality customer service and understand their role in delivering the best possible customer experience
• Help prepare and ensure readiness of business continuity plans.
• Ensure a good understanding of the sites Incident Management Plan to ensure safety of on-site personnel and visitors.
• To achieve all deadlines relating to health and safety reporting guidelines.

Requirements

• Qualified to IOSH level
• Robust technical background and practical experience of both hard and soft services
• Experience of managing multi sites or large major works projects.
• Desirable - Membership of relevant professional body.
• Experience of delivering high quality FM services in a customer focused, complex and demanding environment.
• Flexibility and adaptability to changing business requirements
• Knowledge of health and safety regulations and best practice affecting site management.
• Desirable – NEBOSH General or Construction
• The ability to communicate effectively with a wide range of colleagues at all levels and with external stakeholders and contractors
• Experience of multi-site facilities management
• Full UK driving licence and access to own vehicle
• Experience of setting and managing budgets.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance