Credit Controller

Analyze, refine, and document process workflows and metrics to drive continuous improvement.

Initiate and manage monthly credit reports to review accounts receivable and agree on action plans with sales teams, finance, and management.

Update customer accounts with relevant notes regarding credit history, contact dates, and other critical information to keep stakeholders informed of credit risk.

Collect, monitor, and manage customer accounts to ensure prompt payment.

Provide recommendations for non-standard terms and conditions, coordinating special terms requests for approval.

Maintain and update customer credit limits in the ERP system and manage the shipment order release process for orders on credit hold.

Analyze customer financial statements, credit scores, and forecasts to set and manage internal credit limits and booking allowances.

Prepare monthly reports on actual results versus targeted goals, including AR aging balances, collections, DSO, and other KPIs for the region.

Participate in cross-functional teams to improve customer payment cycles and operational processes.

Liaise with data privacy and logistics teams for Customer document checks and KYC preparation.

Administer hold policies based on payment history and risk evaluation, maintaining bankruptcy files for customers.

Establish documentation to support recommended reserves for uncollectible accounts and write-offs in line with company policies.

Investigate and resolve payment discrepancies and invoice disputes within established guidelines.

Develop and manage credit and collection processes to support operating entities, ensuring compliance with company credit policies.

Negotiate the resolution of collection matters with customers, engaging Finance Manager, sales team, and legal team as necessary.

Proven experience in credit risk management, financial analysis, and process improvement.

We are seeking a highly skilled and experienced Credit Controller to join our dynamic team in the heavy equipment rental industry. The successful candidate will be responsible for managing and optimizing the credit control function across the Middle East region. This role requires a strategic thinker with strong analytical skills, a deep understanding of credit risk management, and the ability to collaborate effectively with cross-functional teams to ensure timely collections and minimize credit risk.

Minimum of 5 years of experience in credit and collections, credit analysis, or a related finance role preferably within heavy equipment rental industry in UAE.

Strong analytical and problem-solving skills.

Excellent communication and negotiation abilities.

Must be multilingual.

High attention to detail and organizational skills.

Ability to work collaboratively across teams and regions.

Bachelor’s degree in Business Administration, Accounting, Finance, Economics, or a related field.

Proficiency in ERP systems and advanced Excel skills.

This is an exciting opportunity to play a pivotal role in a growing organization within the heavy equipment rental industry. You will have the chance to work in a multicultural environment, contribute to process optimization, and make a significant impact on the company’s financial health.