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Server
Highgate
Serve guests food and beverage, handle orders, payments, and ensure satisfaction.
1d ago
$20
Intermediate (4-7 years)
Full Time
Seattle, WA
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
guest service
pre-bus
cashiering
order delivery
table stocking
upselling
- Ensure overall guest satisfaction.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Maintain a friendly and warm demeanor at all times.
- Pre-bus all tables removing soiled dishes after each course.
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Ensure that tables and side stands are kept stocked, tidy and clean.
- Perform cashiering functions by closing checks and preparing end of shift paperwork.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
- Receive and deliver food and beverage orders and collect payment.
- Consistently upsell food, beverage and promotional items to guests.
What you bring
pos
problem solving
communication
high school
menu knowledge
physical stamina
- Have a thorough knowledge of menus and current specials in applicable outlets.
- Ability to stand during entire shift.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Be familiar with the operation of the P.O.S system.
- Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
- Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Flexible and long hours sometimes required.
- In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify.
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Interview process
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Security clearanceInformation not given or found
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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