HVAC Service Manager - Commercial

Description

• Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
• Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations
• Responsible to assure the Company RMP is strickly adhered to, including minimum contribution margins for all work performed.
• Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
• Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
• Develops and monitors budgets, goals and objectives to insure departmental profitability
• Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
• Responsible for accurate and timely processing of all Work Order generated in the department
• Directly responsible for P/L performance of the Service Department and delivering results
• Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
• Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
• Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work; growing the business
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
• Oversee all Service Department staff including Dispatch and Service Supervisors
• Ensures that all company/department policies are being followed by all HVAC technicians
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
• Work with other departmental managers to meet company and departmental goals and objectives
• Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
• Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
• Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements

Requirements

• Some post-high school education from college, trade school or military
• Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
• Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others
• Excellent customer service and sales skills
• Excellent leadership skills to enhance team productivity and standards of work produced
• Valid driver’s license with a clean driving record and background
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
• Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
• Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
• Excellent verbal and written communication skills; and strong conflict management skills
• Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
• Five years HVAC Management related experience; or an equivalent combination of education and experience
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments

Benefits

• Annual growth of the Service Base to meet organization goals

Training + Development

Interview process

Visa Sponsorship

Security clearance