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Customer Solutions Analyst (BW4HANA Developer) Job
Armstrong World Industries
Providing technical expertise and participating in or overseeing analytical and technical assignments in an information technology applications environment, with a focus on BW4HANA development and SAP technologies.
16d ago
$120,000 - $135,000
Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Lancaster, PA
Office Full-Time
Company Size
3,600 Employees
Service Specialisms
Marketing
Human Resources
Information Technology
Finance
Legal/Sustainability
Customer Service
Inside Sales
Commercial Sales
Sector Specialisms
Commercial
Residential
Healthcare
Education
Government
Retail
Hospitality
Corporate
Role
What you would be doing
vendor management
it strategy
process development
systems planning
change promotion
development leadership
- Develop and manage relationships with vendors in support of staff augmentation and systems support in concert with Supplier Relationship Management (SRM) process.
- Contribute to the development of overall strategy, tactics, planning and execution of initiatives to support IT services.
- Researche, analyze, develop and document new processes and procedures to implement and update solutions to meet business needs.
- Provide integrated systems planning and recommend new or different technologies which will enhance current systems and support overall corporate and business goals.
- Establish/maintain lines of communication with stakeholders with a view to keeping all parties informed of incidents, problems and resolution.
- Participate and lead training sessions and user group meetings related to analytics.
- Assist in the creation and maintenance of multi-year functional roadmaps for assigned disciplines.
- Lead / Participate in the design, development and enhancement of business specific custom and standard applications.
- Oversee promotion of configuration/development changes through environment (i.e., write functional specifications, perform and/or coordinate testing, obtain customer approvals and supporting documentation and support promotion of code/configuration to production) in order to meet the company’s business objectives.
- Participate in the development, implementation and maintenance of best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.
- Research and evaluate new and/or alternative solutions and technologies to enhance operational effectiveness and reduce costs.
- Assist with the development of IT budgets (expense and capital) and estimates.
- Lead / Participate in requirements gathering in order to provide technical guidance on systems options and solutions.
- Manage / coordinate large, medium and small systems or business projects.
- Document necessary technical design and analysis work, including project post mortem documentation and metric collection.
- Work collaboratively with management to identify and prioritize projects in the portfolio associated with the maintenance of existing systems, development and implementation of new systems, resolution of more complex problems and the evaluation of emergent technologies through developing business cases that include options, recommendation, cost/benefit and risk analysis,
- Assist in the recruitment and selection of project resources as required.
- Lead and direct multiple projects managing resources and monitoring progress.
- Maintain application documentation and process topology to ensure alignment between the business strategies and the technology roadmap.
- Provide in-depth technical consultation to clients and IT management to ensure development of efficient application systems utilizing established standards, procedures, and methodologies.
- Serve as a point of escalation for team members’ issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution of issues by focusing on root cause analysis and implementing corrective action plans.
- Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
What you bring
b4hana
s/4hana
sap analytics
bi tools
bw4hana
certifications
- Excellent analytical and problem-solving skills.
- Strong statistical, analytical and advanced problem solving skills with high attention to detail and accuracy.
- Proven teamwork skills and the ability to communicate with colleagues, customers and various levels within the organization.
- Demonstrated customer service orientation.
- 3+ years of technical analysis or process management.
- Ability to comprehend and share strategy, vision and direction and to embrace and facilitate change.
- Demonstrated configuration experience with B4HANA.
- Strong knowledge of SAP technologies, including S/4HANA and SAP Analytics Cloud, experience with migration to Datasphere is advantageous.
- Experience with data management and governance tools
- Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering or a related field required.
- Curiosity of new technologies and flexibility to adapt to new methodologies.
- Broad technical experience in application architecture preferred in a manufacturing environment.
- Certification in either a process discipline (ITIL, PMI, Six Sigma) or technical discipline (SAP, Data Warehousing) is preferred.
- Understanding of ABAP and SQL.
- Results-driven, self-starter with the ability to manage and prioritize multiple tasks concurrently. Sets priorities, overcomes obstacles and opposition and uses organizational skills to get things done in a timely manner.
- Understanding of S/4HANA functional areas and standard BW content, including Sales and Distribution, Finance, Materials Management, Logistics and Supply chain.
- Outstanding verbal and written communication skills, with the ability to translate technical details in business language and relate technical concepts to a business impact.
- Relevant BI experience (Tableau, Business Objects, Microsoft) is a plus.
- Intellectual curiosity supported by strong listening and assessment skills; ability to identify root issues versus symptoms.
- Ability to build relationships and willingness to communicate with customer groups and collaborate with cross-functional teams.
- Broad working knowledge of application support principles.
- Proven ability in ETL [Extract, Transform, Load] processes and tools
- Working knowledge and experience with Microsoft Office products.
- Skilled BW4HANA developer with a strong understanding of data modeling, data extraction, reporting, and visualization.
- A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
- Identifie opportunities to improve global standardization and organizational efficiencies.
- Personal development to grow your career with us based on your strengths and interests.
- A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check
Company
Overview
Founded in 1860
Year of establishment
The company traces its origins to 1860, marking over 160 years of evolution in the industry.
$1.3B Revenue
2023 annual revenue
The company generated $1.3 billion in revenue in 2023, reflecting its strong market presence.
2024 Acquisition
Expansion through acquisition
In 2024, the company acquired 3form, expanding its product portfolio in specialty ceilings and glass accents.
20 Facilities
Manufacturing presence
The company operates 20 manufacturing facilities across the Americas, supporting its diverse product range.
- The company designs, engineers and produces ceiling and wall solutions—from mineral fiber panels to glass‑fiber‑reinforced gypsum—for a range of environments.
- Its work spans commercial offices, schools, healthcare, and residential renovation projects, often enhancing acoustics, aesthetics and functional design.
- Products are grouped across Mineral Fiber and Architectural Specialties segments, highlighting its technical depth in both core and high‑design solutions.
- Headquartered in Lancaster, PA, Armstrong also maintains a research lab and a joint venture (WAVE) focused on suspension system innovation.
- An intriguing legacy detail: during WWII the company even produced cork sound insulation for submarines and airplane parts, showcasing its diverse manufacturing roots.
- To respect the dignity and inherent rights of the individual in all dealings with people.
- To maintain high moral and ethical standards and to reflect honesty, integrity, reliability and forthrightness in all relationships.
- To reflect the tenets of good taste and common courtesy in all attributes, words and deeds.
- To serve fairly and in proper balance the interests of all groups associated with the business—customers, stockholders, employees, suppliers, community neighbors, government and the general public.
- “Let the Buyer Have Faith” (guarantee of quality and trust)
30% Reduction
Scope 1 & 2 Emissions
Targets a 30% reduction in GHG emissions by 2030 compared to 2019 levels, aligning with the SBTi well-below-2°C scenario.
100% Renewable
Electricity by 2030
Aims to source 100% of electricity from renewable energy by 2030.
50% Reduction
Product Carbon Footprint
Seeks a 50% reduction in the carbon footprint of products by 2030 from 2019 baseline.
100% Chemical-Free
Products
Committed to 100% chemicals of concern-free products with verified transparency by 2030.
- Aims for a 20% reduction in water intensity of products by 2030 from 2019 baseline.
- Over 217 million sq ft of ceiling tiles diverted through recycling since 1999.
- Ultima panels offer 43% embodied carbon reduction versus standard products.
- Templok ceilings and Ultima panels designed to aid in operational and embodied carbon reduction.
- Named among America’s Greenest Companies 2025.
- Embed D&I into strategy with policies prioritizing equal opportunities and dedicated VP of Talent Sustainability & Acquisition.
- Offer regular training and engagement on diversity and inclusion topics across locations.
- Employee Resource Groups (AWARE, BOLD, EMERGE, AQUA) to support women, Black professionals, early-career talent, LGBTQ+ employees.
- Collect employee opinions via surveys, site assessments and ERGs.
- Build early-career pipelines through summer internships and professional development programs.
- Comprehensive benefits supporting physical, financial and mental health.
- No public gender-ratio or statistical breakdown available.
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