Assistant Community Manager

Description

The Assistant Community Manager supports the Community Manager in all facets of property management, including leasing, rent collection, maintenance coordination, resident relations, and financial reporting. Compensation ranges from $20‑$22 per hour plus quarterly bonuses and commissions, with a Monday‑Friday, 9 am‑6 pm schedule. The role requires handling rent processing, move‑in/out coordination, resident inquiries, maintenance oversight, lease administration, marketing support, and financial reporting. Success is measured by occupancy, renewal rates, turn times, and a minimum 35 % rental closing ratio. The position also involves resident retention events and strict adherence to safety and Fair Housing policies.

• Collect and process rent payments, track resident accounts, issue late notices and assist with collections/write‑offs.
• Coordinate move‑ins/outs, including inspections, documentation, and processing deposit accounting.
• Respond promptly and professionally to resident inquiries, concerns, and complaints.
• Oversee maintenance requests and ensure timely completion of work orders.
• Manage lease renewals, violations, and notices in compliance with policies.
• Support marketing efforts and community outreach to drive occupancy.
• Assist with leasing by conducting tours, processing applications, and preparing lease agreements.
• Maintain accurate records in CRM systems and resident files.
• Assist with invoices, financial reporting, occupancy reporting, delinquency tracking, and monthly/annual reporting.
• Monitor and achieve community goals, including renewals, occupancy, turn times, and maintaining at least a 35% rental closing ratio.
• Support resident retention efforts, including organizing or executing occasional resident events or initiatives.
• Follow all safety procedures as outlined in the Employee Handbook, SOPs, and safety labels on all equipment.
• Ensure compliance with Fair Housing laws, safety procedures, and company policies.
• Represent the company professionally and positively at all times.

Requirements

• Forward Thinker – stay curious, embrace change, explore better ways to serve residents and partners.
• High school diploma or GED.
• Minimum one year bookkeeping, accounting, financial or related experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Knowledge of applicable laws and regulations related to property management.
• Strong desire to lead in the role and the local community.
• Excellent communication and interpersonal skills.
• Minimum two years of sales experience.
• Minimum one year of experience in onsite multi‑family housing.
• Experience with property management software (Yardi Voyager, RentCafe, Appwork, and CRM).

Benefits

Roundhouse offers a full‑time package that includes competitive pay, comprehensive health and wellness benefits, financial security options, and lifestyle perks. Employees receive medical, dental, vision, mental‑wellness, and gym stipends, as well as a 401(k) match, company‑paid life insurance, and disability coverage. Paid time off, holidays, parental leave, housing discounts, transportation allowances, and various daily perks support work‑life balance. Professional growth is encouraged through development programs, peer recognition, service awards, and the Infinite Possibilities initiative.

• Medical coverage, including a zero‑cost employee plan.
• Dental and vision coverage.
• Mental wellness program.
• Gym membership stipend.
• 401(k) with employer match.
• Company‑paid life insurance.
• Short‑term and long‑term disability coverage options.
• Annual discretionary bonus.
• Paid time off (PTO) and 9 company‑paid holidays.
• Paid maternity and parental leave.
• Employee housing discount.
• Cell phone stipend.
• Alternative transportation allowance.
• Monthly coffee coupon.
• Professional development support.
• Peer recognition program.
• Years of service awards.

Training + Development

Interview process

Visa Sponsorship

Security clearance