Call Center Representative

Description

• Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
• Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling!
• Meet and exceed daily and monthly targets.
• Make outbound calls to customers interested in the products West Shore Home has to offer!
• Maintain accurate records of all customer interactions in Salesforce.
• Attend daily meetings with your team and department leadership to discuss metrics and priorities.

Requirements

• Excellent Communication Skills: Clear, friendly, and persuasive.
• Previous Call Center or Sales Experience: Preferred but not required.

Benefits

• HSA plan with company match
• Paid training and unlimited professional growth potential
• Paid holidays and paid time off (PTO)
• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• Employee Discount Program
• Employee Referral Program

Training + Development

Interview process

Visa Sponsorship

Security clearance