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Resident Services Coordinator - Transbay 2 West (Bilingual)
Chinatown Community Development Center
Coordinate services, programming, and support for senior residents in supportive housing.
7d ago
$28 - $30
Junior (1-3 years)
Full Time
San Francisco, CA
Onsite
Company Size
226 Employees
Service Specialisms
Community organizing
Advocacy
Community planning
Affordable housing development
Property management
Housing counseling
Youth leadership development
Workshops & training
Sector Specialisms
Buildings
Residential
Commercial
Role
What you would be doing
program planning
event coordination
grant reporting
data tracking
resident advocacy
volunteer supervision
- Work in partnership with residents on their rights and responsibilities as tenants
- Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
- Administer and manage community roof garden
- Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
- Provide technical assistance, staffing support and translation services to all resident groups
- Attend meetings and trainings
- Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops
- Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
- Gather, track and provide information for city mandated reporting
- Create monthly calendar of events and activities, and produce outreach flyers
- Collaborate with onsite staff, other CCDC departments, and city funders
- Work on other resident services projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
- Provide mediation between residents when needed
- Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable
- Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
- Develop on-going cooperative network of government and social service agencies
- Provide information for and/or assist with writing grant applications
- Work with property staff and residents to develop and implement activities and systems that promote safety and security
- Represent organization to residents and community agencies
- Assist in recruiting and supervising volunteers
- Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population
- Assist Resident Services team and at organization events
- Conduct resident surveys to measure programs
- Educate and/or link residents to community/neighborhood projects that impact their quality of life
- Coordinate resident services teams projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
- Track resident services data in multiple databases on a regular basis
- Follow policies and procedures, including safe work practices
- Support residents facing housing stability issues including applying for rental assistance.
- Serve as an advocate and liaison for residents with service agencies and/or property management
- Offer on-going supportive services to residents including light case management, information and referral, housing stability assistance, coordination with Property Management and third party providers
- Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property
- Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues
What you bring
social work
bilingual
harm reduction
program outcomes
property management
group facilitation
- High school diploma or GED and a combination of four (4) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
- Bachelor’s Degree in Social Work or related field and one (1) year of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, OR
- Experience working within a Harm Reduction Model
- Knowledge of public benefits and how to screen for benefits eligibility
- Prior experience measuring program outcomes
- Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
- Experience in program planning, facilitating meetings, and conducting training
- Bilingual / biliterate in English/Cantonese
- Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication
- Ability to work effectively with culturally diverse populations
- Experience working in a Permanent Supportive Housing environment
- Experience working with adults with mental health and or substance abuse issues
- Knowledge of, and sensitivity to, the needs of low-income people
- Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
- Experience providing services to seniors and adults with substance use/mental health needs
- One year of experience in developing, organizing, and implementing group activities
- One year of experience working with older adults
- Ability to travel throughout San Francisco
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1977 Founded
Year Founded
The organization was established in 1977.
2,100 Units
Affordable Housing Units
Developed and manages 2,100 affordable housing units across multiple properties.
23 Properties
Properties Managed
Oversees 23 properties providing affordable housing solutions.
1991 Program
Community Service Program
Youth volunteers have maintained Chinatown alleyways since 1991.
- Organizes tenant advocacy, leads ballot campaigns, and manages real estate projects.
- Typical projects include building affordable housing and youth programs like Adopt‑An‑Alleyway.
- Work spans affordable housing development, community and planning services, and property management.
- Promotes affordable housing for low-income families and seniors in San Francisco.
- Supports community-led development to preserve cultural heritage and promote economic self-sufficiency.
- Empowers communities through leadership development and capacity building.
- Advances social and economic justice through community organizing and advocacy.
- Collaborates with residents, local organizations, and government to create sustainable, positive change.
- We prioritize environmentally responsible building and sustainable urban planning.
- Our development projects incorporate energy-efficient design and green building standards.
- We aim to achieve net-zero emissions in future development projects.
- We advocate for and implement policies to address climate change impacts in underserved communities.
- We are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve.
- We emphasize gender equity and support leadership opportunities for women in our organization.
- Our team is composed of individuals from diverse racial, ethnic, and socioeconomic backgrounds.
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