Parts Interpreter

Description

Reporting to the Parts Supervisor, the Parts Interpreter will join our Geraldton branch on a full‑time basis. The role is accountable for receiving customer orders for Caterpillar parts and handling general enquiries via phone and email, ensuring accuracy and timeliness to maintain customer loyalty. The position follows a 5/2, 5.5/1.5 roster and is based in Geraldton, WA as a residential role.

The primary focus is delivering high‑quality customer service with a positive, can‑do attitude, strong attention to detail, and strict compliance. The interpreter will work closely with internal teams such as the workshop, field service, marine, earthmoving and construction sectors, providing support throughout the parts fulfilment process.

In addition to interpreting part requirements, the successful applicant may be required to manage stock levels, perform shipping and receiving, engage in warehouse activities, handle inventory tasks, core processing and hose building, with training provided. The role offers the opportunity to work in the Parts Warehouse and gain broader knowledge of the entire parts department.

• Interpret customer part requirements for vehicles, trucks, machinery and construction equipment.
• Source and expedite parts locally and internationally to ensure on‑time delivery.
• Handle customer enquiries through walk‑ins, phone calls and emails, focusing on a high‑quality experience.
• Provide support to workshop, field service teams and sectors such as marine, earthmoving and construction.
• Escalate issues promptly and maintain clear communication to avoid delays or errors.
• Deliver excellent customer service across face‑to‑face, telephone and email interactions.
• Ensure high accuracy and attention to detail when sourcing and matching parts.
• Apply strong communication and problem‑solving skills to meet customer and internal stakeholder needs.

Requirements

Candidates should have previous experience in parts interpretation or store roles within the automotive or machinery industry, along with excellent customer service skills across face‑to‑face, phone and email interactions. High accuracy, strong organisational and multitasking abilities, advanced computer literacy across multiple platforms, and effective communication and problem‑solving skills are essential.

• Maintain a proactive, dependable approach with strong organisational skills under pressure.
• Demonstrate prior experience in parts interpretation or store roles within automotive or machinery sectors.
• Exhibit solid organisational and multitasking abilities in a fast‑paced, high‑volume environment.
• Utilise advanced computer literacy and adapt quickly to multiple systems and databases.

Benefits

WesTrac provides a comprehensive benefits package that includes paid parental and secondary carer leave, salary sacrificing, novated leasing, income protection, and over 600 retail discounts. Health and wellness perks feature BUPA discounts, a Fitness Passport to multiple gyms, and EAP access for employees and their families. Additional offerings include recognition awards, career progression through the WesTrac Institute, a referral bonus up to $5,000, and various leave schemes such as Emergency Services and Defence Force Reserves.

Training + Development

Interview process

Visa Sponsorship

Security clearance