Customer Sales Associate

Description

• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Interact with customers both on the phone and in person.
• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Assists with warehouse/inventory management work as needed.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.

Requirements

• On-Site (5 days)
• H.S. Diploma or General Education Degree (GED)
• Inside sales, retail, or related experience
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.

Benefits

• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance