Service Supervisor - WA at Daikin Australia in Osborne Park, Western Australia, Australia | Kablio

Role

Description

technical support

team coaching

customer complaints

job sheet review

policy compliance

process improvement

Provide technical support to technicians on the road and/or in the workshop.
Lead, coach and encourage staff, especially technicians under your direction supervision to achieve performance objectives in your region.
Handling customer complaints problems pertaining to service and repair work whilst also maintaining/building customer relationships.
Guidance and check on Service Technician’s job sheets for accuracy and correct costing.
Ensuring the team adheres to company policies, procedures and OH&S requirements.
Identify process improvements or design technical guides on problem issues to support the dealers or service technicians on site.

Requirements

white card

continuous improvement

leadership

communication

hvac

people management

Must have a OH&S White Card Accreditation or willing to obtain one.
Ability to identify, promote and implement continuous improvements to increase efficiency and enhances quality.
Highly developed teamwork and leadership skills.
Excellent communication skills with the ability to deliver clear messages and communicate with impact with appropriate language and understanding.
At least 10 years’ experience in the HVAC industry as a Senior Service Technician.
Strong people management skills, with particular emphasis on developing teams and driving performance.

Benefits

Free parking on site.
Discounted Bupa Health Fund.
Provided with on-the-job training for continuous career growth opportunities.
Competitive salary + Superannuation + Performance bonus + Company Car/Fuel Allowances.
Collaborative work environment fostering a positive team culture.
Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1969

Company Formation

The company was established in 1969, marking the beginning of its journey from a small importer to a national leader in HVAC solutions.

55,000 Employees

Global Workforce

Part of Daikin Industries Ltd, the company benefits from a global workforce of approximately 55,000 employees, supporting its R&D and manufacturing capabilities.

Six Certified

Australian Made Products

Six of its products, including rooftop and ducted systems, have earned the prestigious Australian Made certification.

Based in Sydney, the company operates a comprehensive campus called Daikin Park, which integrates factory, distribution, training, and service centers to support local production and logistics.
Pioneered the use of inverter air-conditioning systems and local manufacturing of ducted units, tailored to meet the diverse climate demands of Australia.
Offers a range of HVAC solutions, including split-system, multi-split, ducted, and hydronic installations for both residential and commercial buildings, along with indoor air quality products.
Introduced the innovative Nexura radiant-heating split system, featuring integrated heating panels alongside cooling functions, showcasing its commitment to advanced technology.

Culture + Values

Absolute Credibility
Enterprising Management
Harmonious Personal Relations

Environment + Sustainability

30% Reduction

GHG Emissions Target

Aims to reduce net greenhouse gas emissions by 30% by 2025 compared to a business-as-usual scenario (base year 2019).

50% Reduction

GHG Emissions Target

Aims to reduce net greenhouse gas emissions by 50% by 2030 compared to a business-as-usual scenario (base year 2019).

17% Reduction

GHG Emissions Progress

Achieved a 17% reduction in net greenhouse gas emissions in fiscal 2023 compared to a business-as-usual scenario (base year 2019).

50% Energy Save

Inverter Technology Impact

Potential to save up to 50% of energy consumption through the promotion of advanced inverter technology.

Group-level net‑zero greenhouse gas emissions target by 2050 across full product lifecycle (Environmental Vision 2050)
Intermediate goal: achieve net‑zero CO₂ emissions at air‑conditioning business bases by 2030
Loop by Daikin program avoids over 400,000 kg virgin refrigerant annually via reclaimed refrigerant in VRV and chiller products
Daikin Park Brisbane facility features a 320 kW solar system, EV charging stations, rainwater harvesting (40,000 L capacity), and a heat-recovery VRV system, designed to meet high NABERS/WELL/Green Star sustainability standards

Inclusion & Diversity

Respects unique individualities and fosters a fair environment where all employees unleash their potential regardless of nationality, race, gender, culture, customs, or beliefs.
Believes in the infinite potential of individuals and the cumulative growth of employees.
Encourages a flat and fast management style, fostering an open-minded atmosphere and supporting ambitious challengers with opportunities.
Promotes and respects diversity management as a core component of the Group Philosophy.

Articles

Careers at Daikin Australia

Daikin's Sustainability Initiatives

Company

Overview

Founded 1969

Company Formation

The company was established in 1969, marking the beginning of its journey from a small importer to a national leader in HVAC solutions.

55,000 Employees

Global Workforce

Part of Daikin Industries Ltd, the company benefits from a global workforce of approximately 55,000 employees, supporting its R&D and manufacturing capabilities.

Six Certified

Australian Made Products

Six of its products, including rooftop and ducted systems, have earned the prestigious Australian Made certification.

Based in Sydney, the company operates a comprehensive campus called Daikin Park, which integrates factory, distribution, training, and service centers to support local production and logistics.
Pioneered the use of inverter air-conditioning systems and local manufacturing of ducted units, tailored to meet the diverse climate demands of Australia.
Offers a range of HVAC solutions, including split-system, multi-split, ducted, and hydronic installations for both residential and commercial buildings, along with indoor air quality products.
Introduced the innovative Nexura radiant-heating split system, featuring integrated heating panels alongside cooling functions, showcasing its commitment to advanced technology.

Culture + Values

Absolute Credibility
Enterprising Management
Harmonious Personal Relations

Environment + Sustainability

30% Reduction

GHG Emissions Target

Aims to reduce net greenhouse gas emissions by 30% by 2025 compared to a business-as-usual scenario (base year 2019).

50% Reduction

GHG Emissions Target

Aims to reduce net greenhouse gas emissions by 50% by 2030 compared to a business-as-usual scenario (base year 2019).

17% Reduction

GHG Emissions Progress

Achieved a 17% reduction in net greenhouse gas emissions in fiscal 2023 compared to a business-as-usual scenario (base year 2019).

50% Energy Save

Inverter Technology Impact

Potential to save up to 50% of energy consumption through the promotion of advanced inverter technology.

Group-level net‑zero greenhouse gas emissions target by 2050 across full product lifecycle (Environmental Vision 2050)
Intermediate goal: achieve net‑zero CO₂ emissions at air‑conditioning business bases by 2030
Loop by Daikin program avoids over 400,000 kg virgin refrigerant annually via reclaimed refrigerant in VRV and chiller products
Daikin Park Brisbane facility features a 320 kW solar system, EV charging stations, rainwater harvesting (40,000 L capacity), and a heat-recovery VRV system, designed to meet high NABERS/WELL/Green Star sustainability standards

Inclusion & Diversity

Respects unique individualities and fosters a fair environment where all employees unleash their potential regardless of nationality, race, gender, culture, customs, or beliefs.
Believes in the infinite potential of individuals and the cumulative growth of employees.
Encourages a flat and fast management style, fostering an open-minded atmosphere and supporting ambitious challengers with opportunities.
Promotes and respects diversity management as a core component of the Group Philosophy.

Articles

Careers at Daikin Australia

Daikin's Sustainability Initiatives