Customer Service Representative

Description

• Handle effectively the expediting of customer and inventory orders
• Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines
• Administration of the regional rental fleet
• Distribution responsibilities include negotiating freight rates and tariffs, routing traffic, tracing shipments, obtaining proof of delivery, and the filing of freight claims
• Execute requests for quotation from customers and prospects, according to the Regional Manager's guidelines
• Ordering of general and shipping supplies and administer and analyze daily cycle counting
• Processing customer returns and requests for credit and assistance in the resolving of credit problems
• Assist in the training of regional operations personnel
• Contact of outside vendors for services, price, delivery, and the request of issuance of purchase orders for the same
• Analyze, administer, and order inventory for the regional location
• Take and process customer orders via phone, mail, and through sales personnel
• Maintain prompt communication with customers and company personnel

Requirements

• 1-2 years front office experience
• Microsoft Word, Excel experience
• High school diploma or GED

Benefits

• Discounts on Stanley Black & Decker tools and other partner programs.
• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

Training + Development

Interview process

Visa Sponsorship

Security clearance