Desktop Support Technician at Omnitrax, Inc. in Cherry Creek, CO | From USD28 | Kablio

Role

Description

system upgrade

desktop support

printer support

ticket management

computer deployment

account administration

Upgrade existing systems
Assist users and work within small IT team to resolve technical problems with desktop computing/network equipment and software
Perform printer support: troubleshoot issues with printers, copiers, and scanners
Effectively manage problems through all phases: analysis, resolution, troubleshooting and root cause analysis
Deliver end-user support over the phone and desk side: install, configure and the ongoing usability of user desktop computer, peripheral equipment, and software
Monitor ticket system: triage incoming helpdesk tickets; work with IT staff as appropriate to determine and resolve reported problems from users
Assist in the repair, inventory tracking, management, and deployment of new systems
Work in a climate-controlled office and routinely use standard office equipment
Conduct computer deployment: track and execute computer hardware refreshes
Daily administration and maintenance of computer devices
Daily administration and maintenance of user accounts
Assist end-users with network support
Create and update documentation for user/IT processes, document repeatable processes and procedures

Requirements

helpdesk

microsoft

azure ad

it degree

3-5 yrs

noc

Experience with helpdesk ticketing system
Excellent verbal and written communication skills; effectively converse with all levels of the company, customers, business associates
Available to work on rotating basis to support the 24/7 on-call of the production environment
Strong experience in Microsoft applications and operating systems starting with Windows 10
On-site requirement a minimum of 4 days per week subject to change at company discretion
Associate’s degree in IT or related field
Intermediate computer skills in Microsoft Office Suite
Working knowledge of mobile devices: iPhone, iPad effectively troubleshoot and configure devices
Experience working in a NOC or helpdesk environment
3-5 years desktop and direct end-user contact support experience
FLSA Status: Exempt, Not Eligible for Overtime
Possess good trouble-shooting and problem-solving skills
Work in fast-paced, collaborative environment
Self-motivated, multi-task and initiate to meet deadlines and customer satisfaction
Outstanding interpersonal, customer service and telephone etiquette skills: professional demeanor at all times, performs approximately 50% of work remotely via phone
Valid Driver’s License
High School Diploma/GED
Strong understanding and working knowledge of classic and Azure Active Directory user and computer objects
Previous experience in Rail Transportation, Supply Chain Logistics, Manufacturing and/or Oil and Gas industries

Benefits

Life insurance
Vision insurance
Eligible for Participation - Annual Discretionary Bonus
Referral program
Dental insurance
401(k) matching
Health insurance
Paid Maternity leave
Vacation time
Health savings account
Disability insurance
Relocation assistance
Employee assistance program
AD&D insurance
Mental wellbeing resources
Estimated Starting Pay: $28.20
Paid Parental leave
Sick time

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

25 regional railroads

U.S. and Canada Operations

Operates a network of regional and short-line railroads spanning multiple regions.

2,400 miles

Total Track Network

Spanning across the U.S. and Canada with a vast rail network.

1996Founded

Company Origins

Began operations as a short-line railroad operator in Denver.

2023Launched

Innovation Milestone

Introduced North America’s first all-battery electric locomotive.

Beyond railroads, it develops and runs ports, multimodal terminals, and rail-served industrial parks in synergy with its rail operations.
Typical projects include operating rail lines like the Stockton Terminal & Eastern and Brownsville & Rio Grande, and developing industrial parks like River Ridge and Access 25.
It has a knack for turning underused lines into profitable freight corridors, handling cargo from grain and chemicals to frac-sand and steel.
Stand-out moments include suspending service on the Churchill, Manitoba line after floods.
A subsidiary of The Broe Group, the firm blends transportation, logistics and real estate to create integrated supply-chain hubs.

Culture + Values

Safety: We prioritize the safety and well-being of our employees and stakeholders.
Integrity: We uphold the highest standards of integrity and accountability.
Innovation: We strive for continuous improvement through creativity and innovative thinking.
Teamwork: We promote a collaborative, supportive, and respectful working environment.
Customer Focus: We are committed to delivering value to our customers through exceptional service and solutions.

Environment + Sustainability

Net Zero by 2050

Climate Commitment

Aim to reduce and offset greenhouse gas emissions entirely by mid-century.

Focused on reducing environmental impact through operational improvements and sustainable practices.
Implemented energy-efficient technologies and practices across operations.
Partnered with stakeholders to promote sustainability in supply chain management.

Inclusion & Diversity

Committed to creating a diverse and inclusive workplace.
Aims to increase female representation in leadership and technical roles.
Fosters an environment where all employees are treated with respect and have equal opportunities to thrive.

Articles

Case studies – Transloading

Railcar storage and repair services

OmniTRAX YouTube channel

Role

Description

system upgrade

desktop support

printer support

ticket management

computer deployment

account administration

Upgrade existing systems
Assist users and work within small IT team to resolve technical problems with desktop computing/network equipment and software
Perform printer support: troubleshoot issues with printers, copiers, and scanners
Effectively manage problems through all phases: analysis, resolution, troubleshooting and root cause analysis
Deliver end-user support over the phone and desk side: install, configure and the ongoing usability of user desktop computer, peripheral equipment, and software
Monitor ticket system: triage incoming helpdesk tickets; work with IT staff as appropriate to determine and resolve reported problems from users
Assist in the repair, inventory tracking, management, and deployment of new systems
Work in a climate-controlled office and routinely use standard office equipment
Conduct computer deployment: track and execute computer hardware refreshes
Daily administration and maintenance of computer devices
Daily administration and maintenance of user accounts
Assist end-users with network support
Create and update documentation for user/IT processes, document repeatable processes and procedures

Requirements

helpdesk

microsoft

azure ad

it degree

3-5 yrs

noc

Experience with helpdesk ticketing system
Excellent verbal and written communication skills; effectively converse with all levels of the company, customers, business associates
Available to work on rotating basis to support the 24/7 on-call of the production environment
Strong experience in Microsoft applications and operating systems starting with Windows 10
On-site requirement a minimum of 4 days per week subject to change at company discretion
Associate’s degree in IT or related field
Intermediate computer skills in Microsoft Office Suite
Working knowledge of mobile devices: iPhone, iPad effectively troubleshoot and configure devices
Experience working in a NOC or helpdesk environment
3-5 years desktop and direct end-user contact support experience
FLSA Status: Exempt, Not Eligible for Overtime
Possess good trouble-shooting and problem-solving skills
Work in fast-paced, collaborative environment
Self-motivated, multi-task and initiate to meet deadlines and customer satisfaction
Outstanding interpersonal, customer service and telephone etiquette skills: professional demeanor at all times, performs approximately 50% of work remotely via phone
Valid Driver’s License
High School Diploma/GED
Strong understanding and working knowledge of classic and Azure Active Directory user and computer objects
Previous experience in Rail Transportation, Supply Chain Logistics, Manufacturing and/or Oil and Gas industries

Benefits

Life insurance
Vision insurance
Eligible for Participation - Annual Discretionary Bonus
Referral program
Dental insurance
401(k) matching
Health insurance
Paid Maternity leave
Vacation time
Health savings account
Disability insurance
Relocation assistance
Employee assistance program
AD&D insurance
Mental wellbeing resources
Estimated Starting Pay: $28.20
Paid Parental leave
Sick time

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

25 regional railroads

U.S. and Canada Operations

Operates a network of regional and short-line railroads spanning multiple regions.

2,400 miles

Total Track Network

Spanning across the U.S. and Canada with a vast rail network.

1996Founded

Company Origins

Began operations as a short-line railroad operator in Denver.

2023Launched

Innovation Milestone

Introduced North America’s first all-battery electric locomotive.

Beyond railroads, it develops and runs ports, multimodal terminals, and rail-served industrial parks in synergy with its rail operations.
Typical projects include operating rail lines like the Stockton Terminal & Eastern and Brownsville & Rio Grande, and developing industrial parks like River Ridge and Access 25.
It has a knack for turning underused lines into profitable freight corridors, handling cargo from grain and chemicals to frac-sand and steel.
Stand-out moments include suspending service on the Churchill, Manitoba line after floods.
A subsidiary of The Broe Group, the firm blends transportation, logistics and real estate to create integrated supply-chain hubs.

Culture + Values

Safety: We prioritize the safety and well-being of our employees and stakeholders.
Integrity: We uphold the highest standards of integrity and accountability.
Innovation: We strive for continuous improvement through creativity and innovative thinking.
Teamwork: We promote a collaborative, supportive, and respectful working environment.
Customer Focus: We are committed to delivering value to our customers through exceptional service and solutions.

Environment + Sustainability

Net Zero by 2050

Climate Commitment

Aim to reduce and offset greenhouse gas emissions entirely by mid-century.

Focused on reducing environmental impact through operational improvements and sustainable practices.
Implemented energy-efficient technologies and practices across operations.
Partnered with stakeholders to promote sustainability in supply chain management.

Inclusion & Diversity

Committed to creating a diverse and inclusive workplace.
Aims to increase female representation in leadership and technical roles.
Fosters an environment where all employees are treated with respect and have equal opportunities to thrive.

Articles

Case studies – Transloading

Railcar storage and repair services

OmniTRAX YouTube channel