IT Site Support (Infrastructure) Analyst
remote support
network support
device setup
onsite support
it projects
ticket tracking
Provides remote IT Technical support to users at multiple sites such as business offices, engineering labs, and manufacturing and distribution warehouses.
Support the installation, troubleshooting, and usage of wired and wireless networks per standards. This includes identifying user requirements, troubleshooting LAN performance - working with remote specialist teams.
Hands-on and coordinate the setting up of laptop and desktop computers and mobile devices for new hires to ensure compliance with the company's user configuration and software application requirements.
Provide onsite installation, troubleshooting and support for computers, printers, audiovisual, video conferencing, wireless access points, and telephony systems in multi-environments of office and factory.
Collaborate with teams on projects supporting IT initiatives and/or implementations. Provide on-site IT support for global projects.
Provide hands-on technical support to clients for the acquisition, usage, and installation of desktop and portable workstations, peripherals, mobile devices as well as company operating systems and software.
Track client service requests in the ticket tracking system and follows up with clients for effective resolution and customer satisfaction. Coordinate referrals for more advanced issues to the next support tier and/or external resources.
5 years
windows 10
windows 11
o365
microsoft azure
active directory
Ability to walk, climb (stairs/ladders), sit and stand for long periods of time and lift up to 50 lbs.
Solid understanding of applications and technologies, including but not limited to Microsoft, and Apple products. Experience with cabling and patching in MDF and IDFs.
- Ability to work independently.
- 5 years of experience in IT Support
- Strong social skills - superb communication, written and verbal
- Excellent Customer Service skills
- Windows 10 and Windows 11 troubleshooting skills
- O365 troubleshooting skills
- Apple iPhone setup and support
- Microsoft Azure
- Highly Motivated
- Dell hardware troubleshooting.
- Familiar with standard IT concepts, practices, and procedures
- Active Directory, DHCP, DNS ….
- Strong analytical and troubleshooting skills
- Familiar with cabling in MDF \ IDFs
- Gold Group Limited is a private limited company incorporated in January 2000, based in East Grinstead, West Sussex, UK.
- The company operates as a technical recruitment agency, specializing in sectors such as Life Sciences, Technology, Engineering, and Construction.
- Gold Group focuses on providing professional staff for highly technical industries, emphasizing in-depth knowledge and expertise in specific fields.
- The company's recruitment consultants are required to have detailed understanding of the industries they work in, going beyond general communication skills.
- As of January 2024, Gold Group reported total assets of £1.97 million and net assets of £65,590.
- The company's turnover for the fiscal year ending January 2024 was reported to be £9.4 million, with an industry-adjusted enterprise value estimate of £1.8 million.
- Gold Group has maintained a 30-year history of uninterrupted dividends, demonstrating financial stability.
- The company operates globally, with a diverse product mix across different sectors, providing resilience through national cyclicality.
- Gold Group's services include a 'one-stop shop' for cost-effective geotechnical solutions, reducing interface risk for clients dealing with multiple suppliers.
- The company has a track record of successful projects, attributed to their specialized knowledge and experience in local markets and ground conditions.
