Airside Experience Specialist - TYS
Signature Aviation
Provide ground handling and guest services for private aviation at the airport.
24 days ago ago
Junior (1-3 years)
Full Time
Alcoa, TN
Onsite
Company Size
8,000 Employees
Service Specialisms
Aviation Services
FBO Services
Aircraft Ground Handling
Aircraft Fueling
Charter Services
Private Jet Services
Maintenance and Repair
Aircraft Management
Sector Specialisms
No specialisms available
Role
What you would be doing
fuel handling
equipment operation
cargo handling
safety compliance
emergency response
guest service
- Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
- Create accurate records pertaining to time worked and activities and services performed.
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.
- Follow emergency response procedures during critical events.
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
- Maintain safe, clean, and secure ramps and operations.
- Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
- Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
- Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
- Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
What you bring
computer skills
high school
driver's license
english
multitasking
critical thinking
- Minimum of 18 years of age.
- Computer Skills: Ability to use a computer and email, learn necessary company software, and pass computer-based training modules.
- Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality.
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a color vision test for purposes of inspecting aviation fuel.
- Math Skills: Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
- Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.
- High School Diploma or General Education Degree (GED).
- Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.
- Critical Thinking / Reasoning Ability: Ability to carry out multi-step instructions. Ability to deal with standardized situations with only occasional or no variables.
- Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights.
- Must be able to exercise good judgment and follow directions/directives from supervisor/management.
- Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing.
- Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Must be legally authorized to work in the jurisdiction of employment.
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
- Task Management: Ability to successfully and timely complete Signature’s training programs.
- Life Insurance
- Health Savings Account
- Paid Maternity Leave
- Medical/prescription drug, dental, and vision Insurance
- Tuition reimbursement
- Critical Illness, Hospital Indemnity and Accident Insurance
- Flexible Spending Accounts
- Employee Assistance Program (EAP) & Perks
- Paid time off
- Training and Development
- Identity Theft and Legal Services
- Disability Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass company background checks (criminal and motor vehicle)
- must pass drug tests
- must meet airport background check requirements to obtain and maintain an airport security badge
Company
Overview
- With a rich history of providing exceptional fuel services, ground handling, and aircraft maintenance, the company serves thousands of clients worldwide.
- Operates across major airports, offering comprehensive services that cater to both private and commercial aviation.
- The company's expertise spans fueling, maintenance, concierge services, and more, making it a go-to partner for aviation professionals.
- Noteworthy for their innovation, Signature Aviation also invests in sustainable technologies and solutions that benefit both their clients and the environment.
- With an extensive global footprint, Signature Aviation is consistently ranked among the top service providers in the aviation sector.
- Passionate about delivering safe, high-quality services to customers.
- People are our greatest asset; value diversity, teamwork, and collaboration.
- Continuously challenge ourselves to innovate, improve, and provide value.
- Take pride in commitment to integrity and responsible decision-making.
- Support a culture of safety where each individual is responsible for the safety of themselves and others.
2050
Net Zero Target
Aiming to reduce carbon emissions to zero by 2050 through strategic initiatives.
- Focusing on sustainable aviation fuel (SAF) as a key strategy to reduce emissions.
- Working with industry partners to promote environmental initiatives.
- Investing in energy-efficient technologies and practices.
- Implementing initiatives to minimize waste and improve recycling efforts.
- Committed to fostering an inclusive and diverse workforce.
- Aims to enhance women's representation in leadership roles.
- Provides unconscious bias training and other initiatives for an inclusive work environment.
- Tracks diversity metrics to ensure progress in hiring and retaining a diverse workforce.
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