Trainer, Security Systems & Fire Products

Description

• Assist sales team members with RFQs.
• Work with engineering and test dept. to resolve any test and product related issues.
• Assist with product roadmap development and support sales teams with RFQs.
• Ensure work is performed in compliance with ISO 9001 quality standards and compliance procedures.
• Collaborate with production, QA, and engineering teams to resolve hardware/software issues.
• Work with Product Management team and assist with product roadmap.
• Assist and troubleshoot with technical field issues and communicate internal issues to service department.
• Create fire and TX3 product demo panels.
• Troubleshoot technical field issues and communicate effectively with service departments.
• Develop a training schedule and manage an online learning center.
• Work with engineering team to resolve hardware/ software issues and implement new features and changes in Fire and TX3 product portfolios.
• Create TX3 training video content with the use of AI tools, following departmental templates and processes for live training and Mircom Learn.
• Work with production team to resolve production/ hardware issues.
• Build demo panels and application guides for TX3 products.
• Create internal and field application guides for TX3 products.
• Work with RMA dept. to resolve hardware issues/ conduct further in-depth test and analysis (component level).
• Deliver training sessions for TX3 and Secutron Fire products.
• Train internal employees on TX3 product portfolio.
• Resolve escalated cases from technical support, sales, and other internal/external groups.

Requirements

• High attention to detail in documentation is a must. If applicable, please showcase samples of training materials created in interview.
• Proven ability to lead training sessions and bridge communication between cross-functional teams (sales, technical support, production, QA, engineering).
• Experience supporting product roadmap development and assisting sales teams with RFQs.
• Ability to design demo panels and create comprehensive application guides for TX3 products.
• Strong verbal and written communication skills; must be proficient in French and English.
• Strong problem-solving skills and strong ability to work independently or collaboratively.
• Excellent leadership, communication, project management, and organizational skills.
• College Diploma in Business, Engineering, or a related field; advanced certifications such as NFPA are considered an asset.
• Strong expertise in designing and delivering technical & “hands-on” training programs, via the use of AI software utilizing adult learning principles for diverse audiences. This includes the development of one-sheet Job Aids, Student Workbooks, development of advanced Quiz and in-class exercises.
• Proficiency with learning management systems (LMS), AI-driven training content development tools, AI-driven video production tools and other training technologies.
• Flexibility to manage ad-hoc tasks and adapt to a fast-paced, ever-changing environment.
• 3–5 years minimum of experience in a bi-lingual training role, ideally within security systems, fire alarm, or life safety industries.
• Must be able to travel across Canada and occasionally to the United States for training delivery.
• In-depth technical knowledge of TX3 and if possible also fire product lines, including hardware and software, to troubleshoot escalated issues effectively.
• Capability to troubleshoot hardware issues and work with RMA teams for in-depth analysis.

Benefits

• Education incentives
• Compensation is commensurate with experience
• Company RRSP contributions
• Mircom offers opportunities for cross-training in fire systems and products, enabling the individual to develop expertise across multiple product lines.
• Company vehicle complete with fuel and automotive service expense account
• Group Health Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance