Service Centre Manager - Sydney

Description

• Support growth initiatives, providing operational and administration excellence to both external and internal customers.
• Responsible leader of the depot
• Ensure that stock control is maintained in line with financial restraints and budgets.
• Organize and assist in the planning of onsite project needs and ensure that the customer is supported to deliver the job in accordance with the hire enquiry.
• Ensure equipment and quality satisfaction is measured and communicated via the customer service monthly report survey, to the service team and how they compare against other Aggreko depot results.
• Ensure all information for administrative tasks are completed including financials, on our ERP systems are reported on time and in line with policy and procedures.
• Maintain fleet livery in accordance with the company’s policy Provide technical
• Ensure our fleet is “Ready for Rental” in accordance with the company’s policy to ensure supply does not affect our ability to deliver.
• Ensure that the service team are fully occupied with daily and weekly service targets.
• Provide information and training to enable the service team to answer customer enquiries.
• Responsible for adherence to OHS&E practices and standards.
• Ensure workshop equipment and accessories are in working condition and serviced within required intervals
• Facilitate the planning & running of daily toolbox meetings and follow up on any key issues and actions
• In conjunction with the Regional Service Manager assisting in the planning and approval of the depot budget
• Ensure contractor use is approved by Regional Service Manager and within budget.
• Ensure that designated stock takes are completed on time and accurate.
• Ensure the depot is maintained and audited against the Aggreko Global Service Center Standards document
• Build strong working relationships with the Sales team, Area Sales Managers, Sector Managers and CSC Team and direct reports
• Ensure optimal team performance and capability by providing day-to-day leadership, deployment, mentoring, development and corrective action.
• Ensure that all service staff and contractors work in a safe manner abiding to company policy in terms of housekeeping, safe working at heights, forklift driving and PPE requirements.
• Conduct regular internal audits to ensure that we are abiding by company standards and external audits from PLC are marked no less than a “B” result.
• Manage staff hours ensuring that all service technicians have a fair and equal opportunity to work overtime, within budget.

Requirements

• Strong customer focus
• PC Literacy
• Ability to lead, develop and maintain relationships with all departments
• Trade or engineering qualification preferably as an electrician, diesel mechanic or refrigeration mechanic (Desired)
• Ability to work under pressure and make deadlines
• Focused on continuous improvement. 5/6 Sigma or Continuous Improvement training preferable
• Exceptional communication skills
• Planning, problem solving and coordination skills
• Experience in leading teams from a depot capacity

Benefits

• Access to cutting-edge technology and global resources
• Competitive salary and performance bonuses
• Opportunities for professional development and career progression

Training + Development

Interview process

Visa Sponsorship

Security clearance