Helpdesk Administrator
parr facilities management
First point of contact handling client requests, logging jobs, allocating engineers.
3 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Belfast, Northern Ireland, United Kingdom
Office Full-Time
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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sectorSpecialismFormat2
Role
What you would be doing
portal updates
purchase orders
process improvement
resource allocation
cafm rollout
job logging
- Updating client portals with relevant paperwork and notes.
- Rasing Purchase Orders for suppliers and subcontractors.
- Identify recurring issues, process bottlenecks, and data quality gaps; propose improvements to workflows and templates.
- Allocating relevant engineers and subcontractors to these jobs, in line with the companys policies and procedures.
- Arranging access to sites along with equipment/hires.
- Reporting regularly to the Helpdesk team leader and other management teams.
- Support the roll-out of new CAFM features, dashboards, and digital tools.
- Communication with engineers, job notes, clients, team leaders and other members of staff.
- Logging of jobs taking information from emails and telephone calls and logging these into our system.
What you bring
joblogic
office 365
helpdesk
facilities management
gcses
problem solving
- Experience within Facilities Management and an understanding of FM statutory compliance.
- Professional and customer-focused, reflecting Parr FMs values of quality, responsiveness, and reliability.
- Right to work in the UK & Ireland where required for the role.
- Knowledge of CAFM systems (Joblogic preferred).
- Proven ability to work on own initiative while contributing as part of a team.
- GCSEs (or equivalent) including English and Maths; further education or FM/administration qualifications are advantageous.
- Clear, confident communicator with excellent telephone and written skills.
- Strong IT literacy, including Microsoft Office 365 (Outlook, Excel, Word, Teams).
- Calm under pressure with strong problem-solving skills and attention to detail.
- Team player who supports engineers, colleagues and managers to achieve the best outcomes.
- 1+ year in a helpdesk, administration, scheduling, or customer service role.
- MS Office 365; client web portals; telephony and ticketing systems.
- Joblogic (CAFM) or similar.
- Highly organised and able to prioritise, meet deadlines, and handle competing demands in a fast-paced environment.
- Prior scheduling/resource allocation experience.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Overview
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Culture + Values- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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