Investigate customer-reported issues in detail, provide resolutions or workarounds, and communicate updates effectively.
Deliver high-quality training to new and existing customers on MRI’s Revenues & Benefits software.
Collaborate with internal teams, including development and support, to escalate and resolve technical issues.
Assist in the creation and delivery of end-of-year process webinars, seminars, and documentation.
Provide subject matter expertise in Council Tax and/or Business Rates, guiding clients through challenging scenarios and system improvements.
Produce bespoke reports and insights using your knowledge of system architecture and database structures.
Support customers with data cleansing, data extraction (e.g., for Freedom of Information requests), and the preparation of management returns.
Conduct on-site and remote consultancy, including data checking, software configuration, and go-live support.
Lead or contribute to the planning and execution of software conversions and upgrades.
Maintain and improve customer-facing training and reference documentation.
Requirements
mri
sql
microsoft office
software training
problem solving
3 years
Ability to work both independently and as part of a collaborative, cross-functional team.
Minimum of 3 years’ experience working with Council Tax or Business Rates software, preferably MRI (formerly Academy / Capita One).
Strong understanding of local government revenue processes and regulatory requirements.
Proven ability to build and maintain strong client relationships.
Technically minded, with experience in system interfaces and database reporting.
Knowledge of public sector data standards and audit/compliance frameworks.
Proficient in Microsoft Office (Excel, Word, PowerPoint).
Experience delivering software training and user workshops.
Willingness to travel across the UK when required.
Familiarity with SQL or data query/reporting tools.
Capable of managing multiple projects while meeting deadlines and maintaining high quality.
Strong verbal and written communication abilities.
Excellent analytical and problem-solving skills.
Benefits
Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
Income Protection Plans give you the peace of mind you deserve.
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
Invest in our competitive Personal Pension plan and help set you up for your future.
Further your professional development and growth with our generous Tuition Reimbursement Schemes.
An attractive Bonus scheme that rewards you for the hard work you do.
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1971
Year Founded
MRI Software was established in 1971 and has grown to become a global leader in real estate technology.
Headquartered in Cleveland, Ohio, the company offers innovative software solutions tailored to real estate and investment management.
MRI's platform allows organizations to make smarter decisions, streamline operations, and improve tenant and investor relations.
The company serves a diverse range of industries, from residential to commercial real estate, empowering businesses to maximize value.
MRI's expertise spans property management, investment management, and financial reporting, addressing every aspect of real estate operations.
It continues to grow through acquisitions, expanding its product offerings and reinforcing its position as an industry leader.
A standout feature of MRI Software is its ability to provide flexible, customizable solutions, ensuring that every client receives a tailored experience.
With a global presence, MRI has cemented its role as a key player in transforming how real estate is managed and invested in.
Culture + Values
Be nice. Do good. Act with integrity.
Get it done. Move smart. Make it happen. Take responsibility.
Strive to amaze. Astound clients. Delight partners. Wow everyone.
Be fearless. Aim high. Be bold. Innovate without limits.
Enjoy the ride. Have fun. Embrace change. Celebrate wins.
Environment + Sustainability
$630,000 saved
Energy Solution Impact
Clients using the energy solution achieved significant savings and reduced their environmental footprint across 12 sites.
22 million kW reduction
Energy Efficiency Achievement
The solution helped clients reduce energy consumption across 12 sites, contributing to sustainability goals.
Facilitate journey to Net Zero or Carbon Neutrality via comprehensive carbon reporting and automated GHG tracking.
Provide tools to track electricity, renewable energy, gas usage, and employee mileage across the entire organization.
Deliver highly accurate calculation tools to manage science-based targets, track performance, and capture organizational baseline.
Offer dashboards and analytics to identify energy-saving opportunities and verify savings per IPMVP standards.
Enable sustainability accounting, opportunity identification, and actionable change in one integrated platform.
Inclusion & Diversity
May 23, 2023
CEO Pledge Date
CEO signed the CEO Action for Diversity & Inclusion pledge to foster a workplace that values diverse perspectives.
ERG Established
Women and Allies ERG
The Women and Allies Employee Resource Group (ERG) was established prior to May 2023 to support gender diversity initiatives.
May 2023
LGBTQIA+ ERG Launched
The PRISM LGBTQIA+ Employee Resource Group was launched in May 2023 to promote inclusion for LGBTQIA+ employees.
Four Pillars
DEI Strategy
The company's diversity, equity, and inclusion strategy is built on four pillars: People, Culture, Community, and Marketplace.
Formed partnerships with Coding Black Females, AnitaB.org, WITI, INROADS, and Steel City Codes to support underserved and underrepresented groups.