Revenues Business Consultant

Description

• Investigate customer-reported issues in detail, provide resolutions or workarounds, and communicate updates effectively.
• Deliver high-quality training to new and existing customers on MRI’s Revenues & Benefits software.
• Collaborate with internal teams, including development and support, to escalate and resolve technical issues.
• Assist in the creation and delivery of end-of-year process webinars, seminars, and documentation.
• Provide subject matter expertise in Council Tax and/or Business Rates, guiding clients through challenging scenarios and system improvements.
• Produce bespoke reports and insights using your knowledge of system architecture and database structures.
• Support customers with data cleansing, data extraction (e.g., for Freedom of Information requests), and the preparation of management returns.
• Conduct on-site and remote consultancy, including data checking, software configuration, and go-live support.
• Lead or contribute to the planning and execution of software conversions and upgrades.
• Maintain and improve customer-facing training and reference documentation.

Requirements

• Ability to work both independently and as part of a collaborative, cross-functional team.
• Minimum of 3 years’ experience working with Council Tax or Business Rates software, preferably MRI (formerly Academy / Capita One).
• Strong understanding of local government revenue processes and regulatory requirements.
• Proven ability to build and maintain strong client relationships.
• Technically minded, with experience in system interfaces and database reporting.
• Knowledge of public sector data standards and audit/compliance frameworks.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience delivering software training and user workshops.
• Willingness to travel across the UK when required.
• Familiarity with SQL or data query/reporting tools.
• Capable of managing multiple projects while meeting deadlines and maintaining high quality.
• Strong verbal and written communication abilities.
• Excellent analytical and problem-solving skills.

Benefits

• Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
• Income Protection Plans give you the peace of mind you deserve.
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Further your professional development and growth with our generous Tuition Reimbursement Schemes.
• An attractive Bonus scheme that rewards you for the hard work you do.

Training + Development

Interview process

Visa Sponsorship

Security clearance