Head Concierge

Description

• Ensure the estate meets all Health and Safety Standards including cleanliness.
• Leading the onsite team, ensuring policies and procedures are being followed. Providing any additional support with training, development, guidance and reporting any issues to the relevant parties.
• Managing the front desk in a hands-on role, this includes concierge duties such as managing parcels, issuing keys, responding to resident queries and complaints in a timely and professional manner.
• Overseeing contractors and ensuring Permits to Work are correctly completed and accompanied by Risk Assessments and Method Statements (RAMS).
• Support with the day-to-day operational running of the estate, ensuring high site standards and the deliverance of exceptional customer service and the implementation of SOPs.
• Managing the onsite team to include appraisals, one to ones, performance management, training and development and any other staffing matters as required.
• Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion.
• Carrying out health and safety inspections, daily audits, plant room checks and reporting as required. Also, ensuring any action points are attended to in a timely manner.
• Undertake the general duties as required by management and in accordance with industry best practise.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance