Gulf Coast JCB - Parts Advisor

Description

• storing parts and ensuring the prompt return of damaged or unused parts.
• Analyze current inventory and spot-check to ensure that actual inventory coincides with computerized inventory, along with reviewing back orders, etc.
• Serves counter customers or acknowledges promptly upon approaching the parts counter.
• Processes parts returns the day received, checks for condition, and ensures they are stocked same day.
• Utilize DMS for inventory, recordkeeping, parts information, etc.
• Communicates all customer relationship issues to the General Service Manager, including
• Return and re-order any damaged or incorrect parts.
• Handles all customer orders in keeping with company customer satisfaction practice and Maintain
• complaints, obtains all pertinent information before reporting and suggests course of action.
• Comply with all Dealer and OSHA safety rules, guidelines, and standards.
• Suggest at least one additional related item to each customer on every call. (Up sales)
• Ensures all Dealer Parts targets/goals are met and maintains all KPI information for tracking targets.
• Enter all parts sales orders promptly and correctly in the computer for printing and shipping the order. All parts orders to be completed daily, assisting co-workers as needed.
• Inspect all parts for damage, quality, and accuracy.
• Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary.
• Maintains neat lobby display and counter work area to ensure company standards and appearance
• parts inventory to support all products within APO, along with reviewing the previous month’s
• Assists with filling Field and Shop Tech part orders. Check in workorder parts, label, and distribute immediately upon receipt or store in an organized manner until the assigned job is ready for the part.
• Responsible for ordering parts from preferred vendors, tracking parts for arrival, distribution,

Requirements

• Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others have a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
• Strong computer skills and aptitude to learn new programs.
• Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly, and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents cheerful, positive manner with customers.
• Prior warehouse experience preferred.
• Exceptional communication skills, oral and written.
• Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the roles & responsibilities and other applicable sources. Demonstrates the effective application of the job-specific knowledge, skills, and ability required to resolve job-related challenges in the workplace.
• Ability to read and understand the basics of repair instructions, written estimates, and work orders.
• Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced environment.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency, and adjusts schedules as needed to achieve without sacrificing quality of work.
• Prior customer service experience preferred
• Personable, friendly demeanor with a solid customer service approach to internal and external customers.
• Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
• Prior parts experience a plus.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitment. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual follows instructions, policies, and procedures.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance