Manufactures and supplies construction, agriculture, and industrial equipment.
Manage parts ordering, inventory, distribution, and customer service for JCB dealership.
22 days ago ago
Junior (1-3 years)
Full Time
Baton Rouge, LA
Onsite
Company Size
13,000 Employees
Service Specialisms
Construction Services
Engineering
Project Management
Design
Technical Services
Consulting
Sector Specialisms
Construction
Paving
Compaction
Industrial
Infrastructure
Energy
Residential
Commercial
Role
Description
inventory management
dms utilization
parts inspection
order processing
customer service
kpi tracking
storing parts and ensuring the prompt return of damaged or unused parts.
Analyze current inventory and spot-check to ensure that actual inventory coincides with computerized inventory, along with reviewing back orders, etc.
Serves counter customers or acknowledges promptly upon approaching the parts counter.
Processes parts returns the day received, checks for condition, and ensures they are stocked same day.
Utilize DMS for inventory, recordkeeping, parts information, etc.
Communicates all customer relationship issues to the General Service Manager, including
Return and re-order any damaged or incorrect parts.
Handles all customer orders in keeping with company customer satisfaction practice and Maintain
complaints, obtains all pertinent information before reporting and suggests course of action.
Comply with all Dealer and OSHA safety rules, guidelines, and standards.
Suggest at least one additional related item to each customer on every call. (Up sales)
Ensures all Dealer Parts targets/goals are met and maintains all KPI information for tracking targets.
Enter all parts sales orders promptly and correctly in the computer for printing and shipping the order. All parts orders to be completed daily, assisting co-workers as needed.
Inspect all parts for damage, quality, and accuracy.
Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary.
Maintains neat lobby display and counter work area to ensure company standards and appearance
parts inventory to support all products within APO, along with reviewing the previous month’s
Assists with filling Field and Shop Tech part orders. Check in workorder parts, label, and distribute immediately upon receipt or store in an organized manner until the assigned job is ready for the part.
Responsible for ordering parts from preferred vendors, tracking parts for arrival, distribution,
Requirements
computer skills
warehouse experience
customer service
parts experience
communication
adaptability
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others have a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Strong computer skills and aptitude to learn new programs.
Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly, and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents cheerful, positive manner with customers.
Prior warehouse experience preferred.
Exceptional communication skills, oral and written.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the roles & responsibilities and other applicable sources. Demonstrates the effective application of the job-specific knowledge, skills, and ability required to resolve job-related challenges in the workplace.
Ability to read and understand the basics of repair instructions, written estimates, and work orders.
Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced environment.
Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency, and adjusts schedules as needed to achieve without sacrificing quality of work.
Prior customer service experience preferred
Personable, friendly demeanor with a solid customer service approach to internal and external customers.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Prior parts experience a plus.
Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitment. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual follows instructions, policies, and procedures.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no sponsorship for employment visa status is available for this position.
Security clearance
Information not given or found
Company
Overview
Founded 1945
Year Established
JCB originated in the United Kingdom and has since grown into one of the world’s largest manufacturers of construction equipment.
Backhoe Loader Revolution
Year Invented
JCB introduced the first backhoe loader in 1953, transforming the construction industry's approach to excavation and digging tasks.
A leading manufacturer of heavy equipment, specializing in construction, agriculture, and industrial machinery.
The company’s portfolio includes backhoe loaders, excavators, skid steers, and telehandlers, all designed for various industries.
Serves a broad range of sectors, from heavy civil construction to agricultural machinery solutions.
Known for innovation, durability, versatility, and performance, with a strong focus on enhancing productivity on job sites.
Noteworthy projects include large-scale infrastructure developments, agricultural operations, and specialized industrial equipment supply.
Continues to lead in developing new technologies, with a commitment to providing high-quality solutions across sectors.
Culture + Values
We are a company built on engineering excellence, focusing on innovation, customer service, and delivering exceptional products.
Safety is paramount in everything we do.
We strive for excellence and continual improvement.
We are passionate about the environment and committed to sustainability.
We value the diversity of thought, fostering creativity and collaboration in all areas of our work.
Environment + Sustainability
2039
Net-Zero Target Year
The company is aiming to achieve net-zero emissions by this year.
Their machines have improved fuel efficiency, lowering emissions and enhancing performance.
They are making advancements in hybrid and fully electric product development.
Efforts are made to reduce waste and promote recycling within operations.
Suppliers are held to strict environmental standards as part of their sustainability initiatives.
Inclusion & Diversity
Actively seeking to create a more inclusive workforce through ongoing recruitment efforts.
Implemented training programs to increase awareness around inclusion and diversity.
Committed to providing equal opportunities for all employees regardless of gender, race, or background.
Specific gender-related statistics or outcomes are not currently available.