Sr Workplace Experience Manager - NYC

Description

• Provide exemplary meeting and events leadership across a spectrum of size, complexity including VIPs and high profile activities.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Oversee Work Order management and delivery by leveraging the assigned CMMS, leveraging available resources to ensure consistent service delivery and quality to meets or exceed key performance indicators (KPIs).
• Deliver the Service Business Continuity plan every six months and conduct required testing.
• Identify and solve technical and operational problems of complexity.
• Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, cost reductions, and achieve cost savings.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Improve and change existing methods, processes, and standards within job discipline.
• Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.

Requirements

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Extensive organizational skills and an advanced inquisitive mindset.
• Inspiring Work Environment: Experience an innovative work environment that focuses on the culture of growth, collaboration and communication.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office and other productive products. Examples include Word, Excel, Outlook, Slack, AirTable, SmartSheets etc.
• HS Diploma or GED required.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Understand and recognize the broader impact across the department.

Benefits

• Comprehensive Benefits: Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions.
• Unbeatable Perks: Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave.

Training + Development

Interview process

Visa Sponsorship

Security clearance