Senior Manager, Information Systems & Technology (Infrastructure Network)

Description

• Responsible for leading and supporting network initiatives to ensure that the network infrastructure aligns with Mapletree Group's digitalisation efforts. This includes enhancing operational efficiency, building capabilities, and meeting compliance requirements.
• Design network infrastructure, policies, and procedures for continuous governance of the global network, both on-premise and in the Cloud. Establish architectural standards and ensure Mapletree Group's compliance with them.
• Ensure the availability and security of the network and its systems.
• Provide monthly/quarterly security reports. Review and recommend processes to manage operations efficiently.
• Updating policies and SOPs, managing equipment inventory, preparing status reports for management, and handling corporate administrative procedures.
• Managing vendors and ensuring tasks are executed correctly.
• Maintain SLA and ensure service quality.
• Responsible for acquiring network equipment and services, maintaining billing records, tracking contract expiration dates, and coordinating payments.
• Provide first and second level support for internal network and voice infrastructure, as well as technical support to resolve any network and voice-related issues.
• Responsible for managing and planning network projects and operations effectively in complex environments. The operational tasks include Incident Management, Service Requests, Change Requests, and Problem Management.
• Support IT teams like Network, and applications to deliver IT project solutions. Collaborate with various disciplines to meet multi-disciplinary project requirements.
• Manage a team of network engineers and outsourced vendors to ensure that networks meet the operational requirements. This includes organizing and, when necessary, providing off-hours support for critical network issues. This responsibility involves organizing and, when necessary, participating in off-hours support for critical network issues. The scope of support will cover various technologies deployed in Mapletree.
• Responsible for overseeing the global network while maintaining a hands-on technical role.

Requirements

• Experienced in Cisco Networking, VOIP, Palo Alto, and Fortinet.
• Proficient in supporting Teams Phone, conducting network security reviews, patching, and audits. Responsibilities include configuring firewall rules, reviewing logs, and managing perimeter security.
• Proficient in LAN, WIFI, WAN, SDWAN, SDN, BGP and network protocols. Capable of managing firewalls and conducting security investigations. Collaborates effectively with other disciplines to meet project requirements.
• Over 10 years of hands-on experience in regional IT networking and infrastructure support.
• Ability to develop and maintain Standard Operating Procedures (SOPs) and policies, and present new policies to management.
• Expert in hyperscalers’ networking, such as AWS, Azure, and Alibaba Cloud.
• Candidates who possess Mandarin language proficiency (able to understand, speak, read and write) will be preferred, to manage the China market.
• A team-oriented self-starter with the ability to work independently in a fast-paced environment. Experienced IT professional with a clear understanding of IT operations and experience in optimizing these operations.
• Degree in Information Technology and Cisco Certified Network Associate certification.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance