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Customer Service Specialist - Meridian, MS
Atlas Roofing Corporation
Customer service specialist handling account management, order processing, and communication between internal and external customers for a roofing materials manufacturing facility.
24d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Meridian, MS
Onsite
Company Size
1,656 Employees
Service Specialisms
Roofing services
Roofing underlayments
Roof shingles manufacturing
Wall insulation
Roof insulation
Polyisocyanurate insulation
Molded products
Web technologies
Sector Specialisms
Residential
Commercial
Roof & Wall Insulation
Shingles & Underlayment
Molded Products
Role
What you would be doing
approval processing
account management
pricing verification
order follow-up
inventory monitoring
customer liaison
- Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
- Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
- Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
- Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
- Follows up proactively on quoted projects to assist in securing orders.
- Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
- Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
- Handles all customer requests promptly managing customer orders from placement through shipment and billing.
What you bring
soft skills
erp
crm
manufacturing experience
customer service
degree preferred
- Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers
- Customer account management experience preferably in a manufacturing environment
- Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Excellent telephone skills (primary liaison between customer and company)
- A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment
- Salary - Starting in the low $50ks
- 25% Travel
- Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted as part of the hiring process.
Company
Overview
200M Investment
Facility Expansion
Significant investment in a new production facility to expand manufacturing capabilities.
440K SQ FT Plant
Flagship Facility
A large-scale production plant set to increase output and efficiency.
Double Output
Production Expansion
Planned to double shingle production capacity within the next few years.
- Operates multiple divisions: shingles & underlayments, insulation, expanded polystyrene, and web technologies.
- Known for innovation like Core4 polymer shingles and Scotchgard-protected architectural products.
- Typical projects include steep-slope residential roofs and commercial roofing systems across North America.
- Partners with nonprofits, donating materials for veteran housing projects using full-system support.
- Innovation and quality in everything we do.
- Commitment to customer satisfaction.
- Integrity and accountability.
- Continuous improvement and safety.
Net Zero by 2050
Sustainability Goal
The company is working toward achieving net zero emissions by 2050, demonstrating a long-term commitment to reducing its environmental footprint.
- Committed to sustainable practices and environmental responsibility.
- Focus on reducing waste, improving energy efficiency, and minimizing environmental impact.
- Recognized for efforts in recycling and using sustainable materials in its products.
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