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Group Manager Communications & Customer Engagement
City Of Parramatta
Lead and manage communications, engagement & partnerships for City of Parramatta.
8d ago
A$219,350 - A$243,284
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Parramatta, New South Wales, Australia
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Precinct Planning
Community Care (NDIS)
Libraries and Library Programs
Childcare Services
Recreation Facilities and Programs
Aged Care Services
Community Grants
Disability Access and Inclusion
Sector Specialisms
Urban Development and Renewal
Aboriginal Heritage Management
Infrastructure
Health Services Precinct
Education and Medical Research Facilities
Transport
Public Space Design
Commercial Development
Role
What you would be doing
partnership development
stakeholder engagement
project management
communication strategy
performance improvement
workforce planning
- Drive the end-to-end process of strategic partnership development—identifying opportunities, initiating engagement with potential partners, negotiating terms, and formalising agreements.
- Lead the organisational commitment to stakeholder engagement and economic development.
- Lead and manage the Communication & Customer Engagement Unit which consists of Corporate Affairs and Public Relations functions of Council, Research & Engagement and the Customer Service Centre to deliver programs, partnerships, products, and services aligned with the City of Parramatta’s vision and priorities.
- Ensure the application of Council's formal Project Management methodology for all relevant Unit activities.
- Act as the expert advisor to facilitate effective communication between Council, the community, and other stakeholders.
- Ensure all partnerships are structured to deliver clear benefits, support innovation, and are monitored through robust evaluation frameworks to maximise value and impact for both Council and the community.
- Implement creative and effective solutions for continuous improvement of business performance and service delivery.
- Engage in strategic workforce planning to align workforce capability with future priorities and objectives.
- Lead the management of change, support team development, and encourage a culture that values collaboration and acknowledges the input and achievement of others.
- Identify, cultivate and manage strategic partnerships with external organisations, government agencies, business groups and community stakeholders to enhance Council’s programs, services and engagement outcomes.
- Contribute to setting targets in the Council's annual Management Planning process and advise on the impact of long-term plans and strategies.
What you bring
strategic partnerships
stakeholder engagement
leadership
driver's license
degree
problem solving
- Understand and incorporate Council objectives, policies and related legislation, financial reporting, compliance, procurement and contract management requirements, project management processes, stakeholder engagement best practice and robust safety and risk management practices across Unit activities.
- Highly developed strategy development and planning skills.
- Advanced problem solving and decision-making ability along with strong communication and interpersonal skills.
- Proven experience in developing and managing strategic partnerships across government, business, and community sectors.
- Ability to lead and manage staff including management of change and support for team development.
- Current driver's license.
- Exceptional communication and negotiation skills, enabling you to formalise agreements that drive innovation and shared value.
- Well-developed stakeholder engagement, customer service and public relations skills and an ability to demonstrate the ability to develop, lead and manage innovative strategies, plans, projects and programs.
- Minimum of 10 years of leadership experience in a relevant field in a medium-large sized organisation.
- Demonstrated high-level experience with the development and successful implementation of innovative plans and strategies.
- Tertiary (Degree) qualification in Media, Communications, Public Relations, or a relevant discipline or significant relevant experience.
- Local government experience is desirable.
- Central Parramatta location (Public transport at our door, discounted parking)
- 14 weeks paid parental leave
- Learning and development opportunities
- Access to Long Service Leave after 5 years
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Health and Wellbeing programs (Fitness Passport, flu shots, etc.)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- candidates must undergo a criminal history records check.
Company
Overview
250K+ Residents
Residents Supported
Provides essential services including health, education, and infrastructure.
- A key driver in urban transformation, shaping the future of Western Sydney.
- Pioneering in the redevelopment of Parramatta’s CBD, creating a vibrant, accessible city for all.
- Engaged in large-scale projects like the Parramatta Light Rail and the Western Sydney Airport.
- Focuses on urban planning, transport solutions, and environmental sustainability.
- The council's diverse portfolio spans from residential development to economic growth initiatives.
- A hub for cultural events, public spaces, and the arts, fostering a lively community atmosphere.
- Committed to delivering excellent customer service.
- Acts with integrity, transparency, and accountability.
- Innovative and embraces new opportunities.
- Works collaboratively and respects each other’s differences.
- Values sustainability and protects the environment.
- Inclusive and respectful of diverse communities.
2050 Target
Net Zero Emissions
Aim to achieve net zero emissions by 2050, focusing on reducing carbon footprint across operations and community initiatives.
- Sustainability Action Plan to reduce carbon emissions and promote green infrastructure.
- Focus on climate resilience, waste management, water conservation, and renewable energy solutions.
- Reduction of carbon footprint in council operations and community programs.
- Support for sustainable transport solutions, including walking and cycling infrastructure.
- Ongoing commitment to improving energy efficiency in city buildings and facilities.
- Aiming for a diverse and inclusive workplace that reflects the community we serve.
- Gender equality initiatives with clear targets for female representation in leadership roles.
- Partnerships with local organizations to enhance support for underrepresented groups.
- Annual gender diversity reports and progress tracking.
- Ongoing training and awareness programs to promote inclusivity in the workplace.
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