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Community Manager
The Nrp Group Llc
Oversee daily operations, finances, leasing, and staff for an affordable housing community.
10d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Cuyahoga Falls, OH
Onsite
Company Size
400 Employees
Service Specialisms
Construction services
Property Development
Design
General Contractor
Project Management
Consulting
Engineering
Architecture
Sector Specialisms
Multifamily Residential
Affordable Housing
Market-Rate Communities
Real Estate Development
General Contracting
Property Management
Role
What you would be doing
- Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
- Create annual operating budget and business plan with Accounting team and Regional Property Manager
- Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment
- Provide ongoing feedback to team members
- Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures and core values
- Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline
- Oversee all financial performance of the property and work towards achieving budgeted NOI
- Prepare variance report on a monthly basis
- Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing
- Review resident retention programs, in an effort to continue to meet residents needs and improve retention
- Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
- May occasionally be required to assist at other properties
- Supervise safety and risk management functions including coordinating monthly safety meetings
- Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions
- Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results
- Train, coach, and mentor team members, working with the training department as well as providing on-going feedback
- Generate employee schedules in e-time and audit missed punches
- Run errands to support the property as necessary
- Monitor daily move-in/move-out property status reports and manage the monthly renewal process
- Evaluate and make recommendations for rental pricing
- Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
- Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
- Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.
- Develop cost saving strategies in an effort to reduce budgeted expenses
- Maintain passing e-shop, phone shop, and physical shop scores
- Provide excellent customer service and display courteous and professional attitude toward all customers
- Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication
- Recommend and oversee all capital improvements, deferred maintenance and upgrade programs
- Review financial statements in a timely fashion, working closely with the property accounting team members
- Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
- Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
- Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans
- Provide recommendations for compensation adjustments, promotions, and terminations
- Complete a daily inspection of the property and market-ready units
- Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge
- Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed
What you bringBenefits
- 401(k) Match
- Paid maternity & parental bonding leave
- Commission and bonus opportunities
- Training, certification, & growth opportunities
- Paid vacation and sick leave
- Employee referral & recognition programs
- 11 Paid holidays
- Short & long term disability
- Medical/Dental/Vision/Life Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Since 1994
Year Established
The company has been operational since 1994.
- The company has evolved into a leading developer of residential communities and mixed-use properties.
- With a strong emphasis on delivering high-quality, affordable housing, NRP focuses on creating sustainable communities.
- The company specializes in the development, construction, and management of apartment communities across the U.S.
- The company’s portfolio includes properties in both urban and suburban locations, catering to a wide range of residents.
- Noteworthy projects include a mix of market-rate apartments and affordable housing aimed at providing accessible living spaces.
- The company’s integrated approach ensures that each project is built with a long-term view, often incorporating eco-friendly technologies and design.
#1 Developer
US Ranking
Targeting the top position in multifamily housing development across the United States.
- To be the best‑in‑class vertically integrated developer, owner, builder, and manager of multifamily housing.
- To grow our lead as the #1 multifamily developer in the U.S that creates both Affordable & Market Rate communities at scale.
- We will be innovators. Our talented professionals will set the pace for our industry through their collective ambition to succeed where others may not.
- Our relentless approach to problem solving ... will continue to create the highest‑quality communities that improve the lives of the residents and enhance the neighborhoods in which they are located.
- Integrity
- Teamwork
- Professionalism
- High Performance
- Open and Approachable
- Diversity
- Sense of Purpose
- Fun
- NRP Cares
120 Students
Enrolled in Property Management Courses
Through a historic gift to Cleveland State University, 120 students are now enrolled in property management courses, supporting education and research in real estate and property management.
2021 Launch
NRP Zero Cleantech Fund Established
The company established the NRP Zero cleantech fund in 2021, focused on investments aligned with the United Nations Sustainable Development Goals (UN SDGs).
- Committed to analyzing, monitoring, improving, and communicating all aspects of corporate responsibility performance indicators (people, planet, profit).
- Partnered with University of Michigan Ross on sustainable energy incentive research for affordable developments (2024 cohort).
- Signatory to UN Principles for Responsible Investment since October 14, 2019.
- Embedded ESG assessment into all investment, asset management, and divestment phases per ESG guidelines.
- No explicit net-zero target date found.
42% Female Workforce
Female Representation
The company's workforce comprises 42% female employees.
61% Female Managers
NRP Manager Representation
NRP Managers are 61% female.
46% Leadership Diversity
Diversity in Leadership
Executive & Senior Leadership comprises 46% diverse members.
69% Minority Hires
2024 Hiring Diversity
69% of hires in 2024 were minorities.
- Three-pillar DEI strategy: Talent Acquisition & Development; Leader Accountability & Communication; Education, Awareness & Engagement.
- Diversity Leadership Council chaired by CEO with executive, senior leader and cross-functional membership.
- Employee Resource Groups include: Cultures Connected; NRPCares; Pride at NRP; Women’s Inclusion Network (WIN).
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