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Housing Officer
Sanctuary
Housing Officer responsible for managing properties and tenancies, handling tenant complaints and engagement, and resolving issues in the Worcester area.
19d ago
£28,063 - £34,617
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Worcester, England, United Kingdom
Hybrid
Company Size
14,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Housing
Care
Commercial Services
Dementia Care
Residential Care
Nursing Care
Palliative Care
Respite Care
Role
What you would be doing
tenancy termination
property clearance
fraud investigation
asb handling
client liaison
community engagement
- Attending various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations
- Liaising with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area
- Providing advice and support to residents through regular community engagement and signposting to relevant third party agencies
- Handling a range of situations including complex cases of ASB (anti-social behaviour), which may include attending evictions and multi-agency crime prevention meetings
- Working closely with the lettings team in allocating Voids, Tenancy Sign Ups and Viewings
What you bring
housing regulations
resident involvement
microsoft office
social housing
driving licence
proven experience
2 positions available - 32 hours per week (covering Tenbury Wells, Hereford, Malvern and Pershore) and 37.5 hours per week (covering Central Worcester, Evesham and Pershore) - Monday to Friday
- Knowledge of relevant housing regulations and legislation
- Experience and knowledge of good practice resident involvement activities
- A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems
- Proven experience of working within the social housing sector will be a distinct advantage in this role
- Travel is a requirement of the roles, therefore a full valid driving licence is essential
- Wellbeing support and tools
£28,063 - £34,617 per year plus £600 car allowance (pro rata)
- 32 hours per week salary: £28,063 per annum (rising to £29,540 after 12 months service and subject to satisfactory performance)
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- Employee recognition scheme
- 37.5 hours per week salary: £32,887 per annum (rising to £34,617 after 12 months service and subject to satisfactory performance)
- Employee discounts
- Employee Advice Service including counselling
- A pension scheme with employer contributions from Sanctuary
- Voluntary health plans
- Cycle to Work scheme
- Life Assurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- tenancy enforcement agencies background checks
- criminal record checks
- tenancy auditing and fraud investigations
Company
Overview
Born in 1969
Year of establishment
The company originated in 1969 as the World of Property Housing Trust.
125,000 homes
Properties managed
The company builds, owns, and manages over 125,000 homes across various housing types.
100 care homes
Care facilities operated
Its care arm manages over 100 residential care homes and supported living units.
- It builds, owns and manages roughly 125,000 homes, encompassing affordable rent, shared ownership, student and keyworker housing.
- Its care arm runs over 100 residential care homes and supported living units, transforming lives through specialist services.
- Financed via careful stewardship and not‑for‑profit reinvestment, Sanctuary reinvests every penny into community development.
- Large-scale retrofit schemes, including multi‑million-pound EPC upgrades, showcase its commitment to enhancing residents’ homes.
- Regeneration projects breathe new life into neighbourhoods, such as transforming Glasgow’s former Victoria Infirmary into homes.
- Unusual in its breadth, it operates across housing, care, student living, supported and keyworker accommodation under one umbrella.
- A strategic acquirer, recent additions include Cornwall Care, Swan Housing Association and Johnnie Johnson Housing.
- Its scale grants access to grants and public funding, enabling ambitious schemes in England and Scotland.
- Inclusion is one of our core values.
- We work together as one team to support our social purpose and put our customers at the heart of everything we do.
- We value transparency and accountability in actions toward decarbonisation and sustainability.
2,700 Homes
Retrofitting Achievements
Improved energy efficiency by retrofitting homes to meet higher environmental standards.
£1.4M Investment
Community Investment
Allocated significant funds to support community initiatives and projects.
38% Reduction
Operational Emissions Cut
Achieved a substantial reduction in operational carbon emissions.
33% Target
Capital Goods Emissions
Aiming to significantly reduce emissions from capital goods by 2030.
- Committed to achieving net zero carbon emissions by 2050
- Target to reduce downstream leased assets emissions by 18% by 2030
- Target to reduce employee commuting emissions by 20% by 2030
- Extended carbon emissions reduced by 4% year-on-year (2022/23 to 2023/24)
- Reduced personal debt by £774,900
2024-2026 Inclusion Strategy
Inclusion for All Strategy
The company's Inclusion for All strategy focuses on understanding customers, attracting diverse talent, providing inclusive workplaces, and embedding an inclusive culture over the next three years.
Over 6% Disabled Staff
Disabled Employees Representation
More than 6% of the company's workforce identifies as disabled, reflecting its commitment to disability inclusion.
1,500 Employees Surveyed
Workplace Adjustments Review
The company conducted a survey to review workplace adjustments for disabled employees, involving over 1,500 employees and 400 managers.
5 Years of Gender Pay Gap Reporting
Gender Pay Gap Transparency
The company has publicly reported its gender pay gap for five consecutive years, highlighting the need to address the overrepresentation of women in lower-paid roles.
- Inclusion, Diversity, Equality, Equity are the company's core values.
- The company monitors all nine protected characteristics under the Equality Act 2010 for equality analysis.
- The organization is a Disability Confident Employer and conducts self-assessments on recruiting and retaining disabled people.
- Colleague networks include the Disability Network, PRISM (LGBTQIA+), REN (Race Equality), and Parent Network.
- The gender pay gap is attributed to the overrepresentation of women in lower-paid roles.
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