Dispatcher / St. Paul
Marsden Services
Dispatches technicians, handles service calls, schedules, POs & customer communication.
6 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
St Paul, MN
Field
Company Size
- Employees
Service Specialisms
Janitorial
Security
Mechanical
Emergency Response
Facility Services
Disinfection
Stadium and Event Venue Services
Environmental
Sector Specialisms
Janitorial
Security
Mechanical
Emergency Response
Environmental
Disinfecting
Stadium and Event Venue Services
Facility Services
Role
What you would be doing
parts ordering
tech scheduling
service calls
gps tracking
invoice prep
customer coordination
- Look for parts and material for technicians and order as needed.
- Ensures one's own compliance with the company's published Operations Standards
- Commits to behave in compliance with the company's values and Code of Conduct
- Schedule technicians with customers for everyday calls and future calls provide all necessary information to the techs.
- Builds a culture of work safety and leads by example with one's own safe behavior
- Communicate with techs on jobs for check out process
- Review PM sheets for correct information needed on sheets and units needed to do.
- Create service calls from customer calls, emails, sales, portals.
- Generate PM contracts for the month.
- Assist technicians with needed tools in shop.
- Monitor trucks on GPS to make sure techs are where they need to be
- Schedule hotel rooms for out-of-town jobs
- Treats co-workers with respect and approaches conflict with positive intent and professionalism
- Schedule sub-contractors for jobs/ service calls and give POs (electricians, cranes, leak locator, etc.)
- Prep service calls for invoice (description, add necessary materials, make sure materials are in the job, Price as needed, make sure correct time is on the job, etc.)
- Get answers for sales from technicians for quotes and go backs that are not described in resolution notes.
- Assist billing/ accounting with invoice questions needed from technicians.
- Review with driver for delivers for jobs and times to be onsite.
- Communicate and schedule with customers
- Review completed calls from technicians on go backs, quotes, and material.
- Assist techs with parts/ material for jobs.
- Take incoming calls from the main company line and transfer accordingly if needed.
- Issue POs to technicians for parts/ material.
- Update schedule log for accurate schedule
- Create new customer and locations when calls come in for service.
- Create service calls linked to Jobs.
- Update customer portals
What you bring
communication
mechanical services
interpersonal
self‑motivated
customer‑focused
problem‑solving
- Exceptional verbal and written communication skills, with the ability to engage effectively at all levels of the organization and with external stakeholders.
- Experience in mechanical services or other relatable service industries
- Strong interpersonal skills with the ability to foster a collaborative work environment. Brings integrity, professionalism, and a sense of humor to team interactions.
- Highly self-motivated, organized, and customer-focused, with a proactive approach to problem-solving and follow-through.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a commitment to excellence.
- Offers a broad range of expertise.
- Delivers high-quality integrated services across construction, engineering, and facilities management sectors.
- Builds a reputation for handling large-scale projects in various industries.
- Notable projects include complex infrastructure developments and major commercial construction ventures.
- Focuses on innovation and efficiency.
- Services extend to energy, water resources, and industrial sectors.
- Continues to expand, maintaining a strong presence in the facilities management space.
- Thrives on delivering tailored solutions to meet the specific needs of its diverse clientele.
70%+ Management Promoted
Internal Promotion Success
Over 70% of management positions are filled through internal promotions, reflecting a strong commitment to employee growth and advancement.
- Approach each relationship with empathy and integrity.
- Find solutions when problems or needs arise.
- Create cleaner, safer, healthier workplaces.
- Make clients' jobs easier.
- Invest in employee wellbeing.
- Donate 10% of pre-tax profits to the community.
- Strive for growth in every business area.
- Encourage employee career development.
4.6M kg CO2e
Total Carbon Emissions Decline
Reported total carbon emissions in 2024 decreased to 4,615,000 kg CO₂e, down significantly from 6,491,000 kg CO₂e in 2023.
34 DitchCarbon Score
Industry-Leading Sustainability Performance
Achieved a DitchCarbon score of 34, outperforming 87% of industry peers in sustainability efforts.
90%+ Zero-Waste Compliance
Stadium Sustainability Achievement
Enabled a stadium client to achieve over 90% waste diversion, reducing landfill waste significantly.
4.5M kg CO2e
Scope 3 Emissions Contribution
Scope 3 emissions accounted for ~4.5M kg CO₂e, representing the majority of total emissions.
- Committed to managing emissions and carbon action without disclosed science‑based targets.
- Enabled stadium clients to process on average 10 tons of compostables and 5 tons of recyclables per event, with peaks at 12 tons compostables and 7 tons recyclables.
- UK offices offset all domestic and international flights from 2024, support forest regeneration nonprofits, and offer an electric-car scheme.
61% Female
Gender Composition
The company's workforce is composed of 61% female employees, reflecting a strong commitment to gender diversity.
45.8% Caring Responsibility
Employee Caregivers
45.8% of employees have primary caring responsibility for children under 18, highlighting the company's support for work-life balance.
17% BAME
Ethnic Diversity
17% of employees identify as Black, Asian, or other non-White ethnicities, showcasing progress in racial inclusivity.
1.3% Disability
Employee Disabilities
1.3% of employees report having a disability, indicating the company's efforts to support diverse abilities.
- Diversity is one of six core values; "we firmly believe that we all rise in supporting equality."
- 36% attended state schools (UK); 30.5% attended schools outside UK.
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