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Provide a Client Focus to communicate all queries, updates and expectations around KPI's and contractual agreements
Support the delivery teams to ensure the team achieve contractual KPI's
Ensure all telephone calls are answered and dealt with in an efficient and competent manner, according to the SLA (Service Level Agreement) for the Contract(s)
Update work orders with all necessary compliance certificates and associated documents onto the clients CAFM and local folders
Promote personal and wider Health & Safety on site and amongst the team
Liaise with Supervisors on outstanding work
What you bring
positive approach
office experience
it literate
customer service
attention to detail
Positive approach, resilient, determined and goal oriented.
Previous experience in an office environment and communicating over the phone
IT literate with experience on Microsoft packages such as Excel and Word
Free Eyesight test: Specsavers
Ability to communicate efficiently, reflecting high standards of integrity, quality, customer service and health and safety
Results/ task orientated, attention to detail and accuracy
Benefits
24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
A high level of variety in day-to-day work life
Better BJF Initiative: wellbeing and mental health champions readily available at work.
Remote GP Access: speedy access to a GP by telephone or online plus electronic prescriptions
Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
A flexible, supportive, and caring environment
Competitive Salary
Group Pension Scheme: Provided by Royal London to save for your future.
Annual Leave Entitlement: 33 days per annum (inclusive of bank holidays)
Discounted Gym Membership at more than 3,000 gyms across the UK.
The opportunity to progress, make key decisions and own their future
Company Funded Health Cash Plan: helping you spread the cost of essential healthcare like, trips to the dentist.
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