Senior Customer Experience Specialist at NextEra Energy in Plantation, FL, 33317, US | Juno Beach, FL, 33408, US | West Palm Beach, FL, 33407, US | Kablio
Plantation, FL, 33317, US | Juno Beach, FL, 33408, US | West Palm Beach, FL, 33407, US
Office Full-Time
Company Size
9,500+ Employees
Service Specialisms
Development
Sector Specialisms
Renewable Energy
Role
Description
system testing
user experience
process changes
customer journey
customer insights
customer retention
Leads cross functional team to develop and implement comprehensive customer experience model
Designs and supports user experiences, system enhancements and process changes as well as develops requirements, performs system testing and ensures business goals are met
Coordinates across sales, marketing, operations and customer service to manage all customer interactions
Acts as a change agent by engaging stakeholders cross functionally and advocating for improvements and adoption of changes Leads customer retention initiatives across all business lines
Develops and implement ongoing plan to capture voice of customer and use findings to drive improvements
Develops customer life cycle touch point maps to drive customer processes
Implements means to cost effectively measure customer satisfaction across all business lines
Interacts with customers to improve customer satisfaction and retention
Requirements
bachelor's
4+ years
Bachelor's or Equivalent Experience
Experience: 4+ years
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
5+ Million
Customer Accounts
This figure represents the number of customer accounts served by the company's primary subsidiary in Florida.
$19 Billion
Operating Revenues
This figure represents the company's operating revenues for the year 2022.
It is the world’s largest generator of renewable energy from wind, solar, nuclear and a major player in battery storage and transmission.
Operates through two primary subsidiaries: Florida Power & Light Company (FPL), which serves over 5 million customer accounts in Florida, and NextEra Energy Resources, which focuses on developing renewable energy projects across North America.
Culture + Values
2024 Rank
Top Employer Recognition
Recognized by Forbes as one of America's Best Large Employers for 2024.
Named to Fortune's list of 'Most Admired Companies' in the electric and gas utilities industry.
Environment + Sustainability
2045
Carbon Neutrality Target
Aims to achieve net-zero carbon emissions by this future milestone year.
Entirely focused on clean energy 💚
Named to Newsweek’s list of America’s Most Responsible Companies in 2024 for the fourth year in a row.
Inclusion & Diversity
14 Employee Resource Groups
Support Inclusion & Diversity
The company operates 14 employee resource groups dedicated to fostering Inclusion & Diversity initiatives.
Ranked Top Workplaces
Newsweek’s America’s Greatest Workplaces
Recognized as one of America’s Greatest Workplaces for Diversity by Newsweek in 2024.
Our diversity and inclusion strategy is to continue to build a diverse and inclusive team and drive a culture that values respect, inclusion and engagement.