Senior Customer Experience Specialist

Description

• Leads cross functional team to develop and implement comprehensive customer experience model
• Designs and supports user experiences, system enhancements and process changes as well as develops requirements, performs system testing and ensures business goals are met
• Coordinates across sales, marketing, operations and customer service to manage all customer interactions
• Acts as a change agent by engaging stakeholders cross functionally and advocating for improvements and adoption of changes Leads customer retention initiatives across all business lines
• Develops and implement ongoing plan to capture voice of customer and use findings to drive improvements
• Develops customer life cycle touch point maps to drive customer processes
• Implements means to cost effectively measure customer satisfaction across all business lines
• Interacts with customers to improve customer satisfaction and retention

Requirements

• Bachelor's or Equivalent Experience
• Experience: 4+ years

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance