Coordinate with both internal teams and the customer for all post-installation support and service needs effectively and efficiently, ensuring a high customer satisfaction level
Complete ad-hoc analysis based on customer needs and feedback
Serve as the primary point of contact for Scale customers
Make timely decisions to ensure high levels of customer satisfaction
Regularly gather customer feedback and liaise with Scale’s internal teams to incorporate feedback and enhance customer experience
Work directly with Scale’s customers to build and cultivate strong relationships, ensure operations and goals are aligned, and Scale’s assets are performing
Continuously look for opportunities to add value to our customers, offering further energy services/energy solutions to customers
Recognize problems and respond by systematically gathering information, sorting through complex issues, seeking input from others, and addressing the root cause of issues
Prepare and deliver monthly, quarterly, and annual performance summaries and presentations to customers
Maintain contractual obligations under PPA, interconnection agreements, and energy service agreements
Monitor and analyze energy and financial asset performance to ensure both internal and external goals are being met
Managing Scale’s third-party service providers and ensuring a strong understanding of each of their roles to facilitate timely and accurate resolutions if/when issues arise
Handle customer questions and requests effectively, and proactively communicate with customers, handle service problems politely and efficiently
Ensure Scale’s assets are operating in compliance with all permits and coordinate any ongoing reporting requirements by local regulatory authorities
Identify ways to improve and optimize asset performance to enhance value for Scales customers
Requirements
excel
power bi
scada
solar pv
bess
ders
Sound decision-making with the ability to balance both short-term and long-term needs
The ability to manage ambiguity and relay complex concepts in a simplified manner
Strong relationship-building skills and willingness to travel to client meetings when needed
3-7+ years of demonstrated experience being an asset manager, client success manager, or account manager in a clean energy or industrials environment
Excellent customer service skills
Excellent communication, reporting, and stakeholder management skills
Financial modeling and energy performance analytics proficiency (Excel, Power BI, etc.)
A fundamental understanding of energy markets, utility bill calculation, and DERs
Baseline knowledge of electric infrastructure in commercial and industrial facilities
Detail-oriented with strong analytical and problem-solving capabilities
Track performance KPIs
Experience with managing distributed solar PV, BESS, natural gas generator, and/or EV charging projects preferred
Strong understanding of solar plant design, SCADA data, and O&M principles
Familiarity with asset management platforms and monitoring systems
The ability to succeed in ambiguous and autonomous environments
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$225 million
Landmark Financing
Secured a large project-finance facility to fund microgrids, solar, battery, and EV charging systems.
250 MW
Active Projects
Amassed a significant portfolio of active microgrid and clean energy projects.
2.5 GW
Development Pipeline
Built a substantial pipeline of projects in development across various sectors.
Redefines how businesses power themselves through vertically integrated energy solutions.
Operates from a base in Ridgewood, NJ, expanding through strategic acquisitions and development of solar, storage, and CHP assets nationwide.
Delivers turnkey microgrids across multiple sectors, including commercial, industrial, EV fleet, data centers, municipalities, universities, hospitals, and tribal lands.
Leverages a diverse range of technologies, such as solar PV, battery storage, natural gas generators, fuel cells, CHP systems, advanced controls, and fleet EV charging.
Known for innovative tribal sovereignty projects and comprehensive EV charging microgrids, blending large-scale infrastructure with distributed resiliency.
Culture + Values
Innovative thinking drives our approach to complex challenges.
Collaboration and open communication are central to our success.
We are passionate about transforming energy systems for a sustainable future.
We value results and operate with integrity and accountability.
We prioritize customer-centricity, focusing on delivering tailored solutions.
Safety is paramount in everything we do.
Environment + Sustainability
2035
Net Zero Commitment
The company is dedicated to achieving net zero emissions by the year 2035, reflecting a significant goal in their sustainability strategy.
Focus on designing and deploying energy systems that reduce carbon footprints.
Dedicated to advancing clean, renewable energy solutions.
Track record of delivering energy systems that support sustainability and reduce dependence on fossil fuels.
Our projects aim to improve energy access while minimizing environmental impact.