Helpdesk Technician I
Viega Llc
Provide first‑line PC support, install hardware/software, train users, and document solutions.
2 days ago ago
Junior (1-3 years), Experienced (8-12 years)
Full Time
Broomfield, CO
Onsite
Company Size
5,000 Employees
Service Specialisms
Plumbing Systems
Heating Systems
Pipe Fittings
Hydronic Systems
Industrial Solutions
Commercial Solutions
Sector Specialisms
Commercial
Industrial
Residential
Marine
Role
What you would be doing
it support
hardware installation
software troubleshooting
active directory
sap passwords
user training
- Maintains IT equipment database
- Effectively operate within a multi-tasking environment.
- Diagnose calls to determine level of technical assistance required. If unable to resolve problem, transfer documented issue in accordance with escalation procedures.
- Provide support for all user IT related issues. Work with available resources to provide effective solutions, break/fix and problem resolution.
- Answer basic questions or resolve basic computer problems in an expedient manner. Provide assistance for hardware and software related problems.
- May be required to work on call, after hours and on weekends as needed.
- Performs SAP password resets
- Documents technical and non-technical solutions and processes
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Train users in the proper use of hardware and software as necessary.
- Respond to telephone calls, emails and personnel requests for technical support. Identify, research, and resolve technical problems while ensuring timely resolution and follow-up.
- Assists in administrating Active Directory objects and accounts
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Attend meetings as required or assigned.
What you bring
mcitp
comptia a+
microsoft office
outlook
helpdesk
six sigma
- Ability to lift and carry computers and computer monitors (up to 35 lbs.)
- Ability to know your audience and communicate with all levels of the organization
- Ability to configure Outlook and solve configuration issues such as views, calendar sharing, email rules, data migration, etc.
- Ability to understand and adhere to proper change control policies and practices.
- 0-2 years of related experience in a Helpdesk role
- Associates Degree in Computer Science or related discipline preferred
- Ability to listen, assess and respond to urgent issues
- Strong interpersonal/customer service skills
- Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department.
- Ability to work under the pressure of and meet deadlines.
- Ability to use discretion in the handling of confidential data.
- Good organizational skills
- May be required to travel up to 25% of the time.
- Ability to learn and utilize Lean Six Sigma as a continuous improvement methodology to eliminate waste, improve accuracy and build quality into processes and solutions
- Microsoft MCITP: Windows 7 or Windows 10, preferred
- Knowledge of computer programs including current Microsoft Operating Systems, Microsoft Office products, DameWare, Helpdesk ticketing software
- Comp TIA A+ Certification, preferred
- Excellent verbal and written communication skills
- Demonstrated proficiency as a self-motivated professional.
- Capable of using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, Visio, Project and web-based applications.
- Ability to adhere to the highest standards of quality while continuously performing at the highest possible level.
- Microsoft Office Specialist (MOS) Certification, preferred
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1899 Founded
Year of Establishment
The company was established in 1899, marking its long-standing presence in the industry.
- Known for its innovation, developed the first press connection system for plumbing systems.
- Specializes in systems ensuring secure, efficient, and reliable connections in buildings and industrial applications.
- Solutions used in various sectors, including residential, commercial, industrial, and energy.
- A trusted partner for major construction and infrastructure projects, providing high-quality systems.
- Offers a range of products, from fittings and valves to advanced press technology, for seamless installation.
- Technology used globally, with installations in major infrastructure projects across the world.
- Reputation built on reliability, safety, and efficiency, making it a go-to for engineers and architects alike.
- Achieve Goals: We set ambitious targets. Results are our priority. We are data-driven, implement strategies systematically, and ensure their successful execution.
- Show Respect: We value and respect our colleagues, customers, and business partners. We appreciate cultural diversity and individual differences.
- Build Trust: Trust is the cornerstone of our collaboration. We share knowledge and foster an environment for independent decision-making.
- Be Empowered: We encourage and support each other, enabling responsibility and delegation. We make decisions confidently, hold ourselves accountable, and learn from our mistakes.
- Assume Responsibility: Responsibility is central to our actions, from internal operations to our impact on the environment and each other.
100,000 bottles
Eliminated Single-Use Plastic
The company removed 100,000 single-use plastic bottles from their McPherson, KS facility, contributing to a reduction in waste and environmental impact.
32 tons annually
Reduced Paper Waste
By replacing printed instructions with QR codes, the company reduced paper waste by 32 tons annually, marking a significant step towards sustainable practices.
€150M investment
Sustainable Expansion
The parent group has committed €150 million to the sustainable expansion of the German plant, focusing on renewable energy and climate-neutral operations by 2035.
6M instruction sheets
QR Code Adoption
Switching to QR codes for instructions eliminated the need for 6 million paper sheets, significantly cutting down on resource usage and waste.
- Production goal to be climate‑neutral by 2035.
- Removed single-use coffee cups from the McPherson, KS facility.
- Installed lighting timers and smart rooftop HVAC schedules to optimize energy use.
- Indian site in Sanand runs entire production on rooftop solar power since June 2022.
- Developed Environmental Product Declarations (EPDs) catalog and published a global sustainability report.
- No publicly available strategic DEI goals or gender-related statistics found on corporate site or LinkedIn.
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