General Manager

Description

You will develop and implement strategic plans to drive business growth, improve service quality, and optimise operational processes. Reporting directly to the Regional Manager, the role holder requires a good knowledge of Soft FM services, ideally with a strong focus on both Catering and Cleaning services, staff management and sound financial judgement with excellent customer relationship management skills.

The General Manager will be responsible for managing the delivery on an Integrated Services Contracts to our client based in Belfast. This key role will play a key role in delivering service excellence, operational efficiency and ensuring top levels of client satisfaction.

• Implement and embed Aramark people practices to include Engagement Action planning, Engage, CMP and Talent Management.
• Manage services to Client and Company specification, ensuring SLA’s and agreed objectives are achieved and responsibility for driving unit budget.
• Lead, motivate and develop the team to achieve their business goals and drive base business.
• Maintain a pro-active and innovative approach to recommending improvements and changes to the service offering, ensuring change is driven through the operation in a seamless manner.
• Monitor customer trends ensuring delivery of services including Catering, Retail Services, Maintenance, Cleaning, Security and Reception.
• Ensure all employees and sub-contractors operate within current legislation, health and safety regulations and Client and Company policies.
• Identify the training needs of employees and carry out the relevant training in new procedures, methods of working or use of new equipment and ensure that accurate records are maintained.
• Build and maintain excellent client relationships by understanding changing requirements and responding proactively with solutions that meet the client’s needs.
• Ensure all customers’ needs are met and to liaise with support services as necessary.
• Oversee the operation of Retail Services on site.
• Ensure a high standard of service is delivered to our Client in terms of operational commitments.

Requirements

• Demonstrate strong financial acumen and ability to manage successfully in P&L environments and ability to understand budgets.
• Proven track record of strong people management skills with the ability to communicate effectively at all levels.
• Must be customer focused with excellent relationship building skills.
• The ability to motivate and lead a team to achieve agreed targets.
• Able to work on own initiative and as part of the team.
• A minimum of 3 years’ experience of outsourced service delivery at management level within a demanding environment including a proven track record in delivery two or more of the following services: Food Services, Hospitality, Cleaning, Front of House, and M&E maintenance.
• Experience of solving problems and delivering solutions.
• Excellent PC skills including MS Office Word and Excel.
• Results orientated with proven ability to drive the business.

Benefits

• Relevant educational progression and/or Training.

Training + Development

Interview process

Visa Sponsorship

Security clearance