Founding, Enterprise Customer Success Manager

Description

• Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists
• Strategic Partnership: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success.
• Drive Onboarding and Implementation: Owning the relationship from Day 1 to ensure time to value is as efficient as possible
• Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks—especially in the context of LLM adoption and usage.
• Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention.
• AI-Driven Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-changing impact for our customers

Requirements

• A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment
• Bonus: experience in construction tech, operations-heavy industries, or permitting workflow
• Holistic Customer Success Experience: You have experience from onboarding and implementation, to owning strategic relationship to navigating commercial aspects of the client
• Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements
• B2B Enterprise Ownership: own a high-value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion.

Benefits

• 20 minute initial assessment
• 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
• 🎤 Team building events
• 🌴 Unlimited PTO
• 20 minute interview with recruiter
• 🩺 100% Paid health, dental & vision coverage
• 🎧 Home office & equipment stipend
• 30 minute role playing interview with hiring manager
• 30 minute hiring manager interview
• 📈 Equity packages
• 🚍 Commuter benefits
• 💻 Company issued laptop.
• 💰 Competitive Salary
• 30 minute interview with our CEO

Training + Development

Interview process

Visa Sponsorship

Security clearance