Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists
Strategic Partnership: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success.
Drive Onboarding and Implementation: Owning the relationship from Day 1 to ensure time to value is as efficient as possible
Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks—especially in the context of LLM adoption and usage.
Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention.
AI-Driven Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-changing impact for our customers
Requirements
builder mindset
construction tech
customer success
7+ years
enterprise saas
high acv
A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment
Bonus: experience in construction tech, operations-heavy industries, or permitting workflow
Holistic Customer Success Experience: You have experience from onboarding and implementation, to owning strategic relationship to navigating commercial aspects of the client
Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements
B2B Enterprise Ownership: own a high-value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion.
Benefits
20 minute initial assessment
🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
🎤 Team building events
🌴 Unlimited PTO
20 minute interview with recruiter
🩺 100% Paid health, dental & vision coverage
🎧 Home office & equipment stipend
30 minute role playing interview with hiring manager
30 minute hiring manager interview
📈 Equity packages
🚍 Commuter benefits
💻 Company issued laptop.
💰 Competitive Salary
30 minute interview with our CEO
Training + Development
Information not given or found
Interview process
20 minute initial assessment
20 minute interview with recruiter
30 minute hiring manager interview
30 minute role playing interview with hiring manager
30 minute interview with our ceo
reference check
offer!
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$5.5 M
Early Seed Funding
Raised in May 2023 to fuel rapid tech development and geographic expansion.
$31 M
Series A
Secured in February 2024 for tech development and geographic expansion.
$600 M
Total Project Value
Cumulative value of projects permitted, spanning single-family homes to commercial builds.
5,000+
Housing Units
Total housing units permitted across various project types.
Founded in 2021 by software and construction veterans, PermitFlow launched to tackle the notoriously slow and opaque permitting process in the U.S.
Today its platform supports permit prep, submission, monitoring and municipal liaison—streamlining workflows for builders and developers.
Specializing across residential, commercial, industrial, government and civil-infrastructure work—from water utilities to energy and transport projects.
Notably integrates with Procore and partners with TraceAir, embedding permitting into broader construction and land-development ecosystems.
Boasts a team of local permitting experts working alongside software to reduce review times by up to 60%.
Culture + Values
We prioritize customer success above all else.
We aim for simplicity in everything we do.
We deliver innovative solutions to meet customer needs.
We strive for excellence in all our efforts.
We uphold integrity above all other considerations.
Environment + Sustainability
2030
Carbon Neutrality Goal
Targeting net-zero emissions by 2030 through various sustainability initiatives.
Reducing waste through process optimizations
Incorporating sustainable solutions in product offerings
Monitoring and minimizing energy consumption across all operations
Inclusion & Diversity
Focused on building a diverse and inclusive workforce