Remote Monitoring Centre Manager

mitie cleaning & hygiene services

Leading company in sustainable technology solutions.

Manage Remote SOC team, oversee intelligence, KPI, GDPR, and staff performance.

14 days ago ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Northampton, England, United Kingdom

Onsite

Company Size

1500+ globally Employees

Service Specialisms

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Sector Specialisms

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Role

What you would be doing

intelligence delivery

live monitoring

incident management

access control

kpi tracking

gdpr compliance

Ensure all colleagues within the SOC comply with all GDPR, Company and Client quality standards and any appropriate UK legislation.
Take active steps to maintain communication and recognise achievement and develop the Mitie Community
Responsible for ensuring all KPI's are met in accordance with contract requirements.
Identifying any skills gaps within the team and deliver any necessary upskilling and performance improvement in line with company policy and procedure.
Provides support to line manager in accordance with the specific requirements of the contract and compliance with internal policies and procedures.
Managing, leading and supporting the team supervisors and crime and intel teams, ensuring their continuous development through monthly/periodic reviews and annual appraisals.
To ensure the delivery of reliable intelligence which highlights any potential crime and security threats to the client whilst proactively driving the resource to risk model and in turn contributing to creating a safe and secure environment.
Ensuring all GDPR requirements are met by all SOC functions.
Leading and supporting the room in their day-to-day duties ensuring access control policies are adhered to and relevant building information is shared to drive efficiencies.
Lead the IKEA SOC team Supervisors through the efficient deployment of people, equipment, systems.
Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues are identified and rectified in a timely manner in line with company policies.
Proactively manage the team supervisors and crime and intel teams to ensure high levels of performance and attendance including, MiReviews and KPI setting and review through the delivery of a robust coaching and mentoring culture
The delivery of an industry leading Remote IKEA SOC team that provides strategic direction internally
Advocate and promote the Mitie brand and actively participate in the success of all company strategies.
Complete ad-hoc projects as designated by Account manager within set time frames and to the standard required
Leading the IKEA SOC and crime and intel team, to ensure incident management, live monitoring and other core tasks are completed in line with all agreed SLA's.
Engage with all appropriate recruitment agencies, actively manage and monitor establishment levels to ensure service delivery expected by the client.
Identify the need for and support in the implementation of personal development plans as identified
Work collaboratively with other SOC functions as appropriate to ensure a workflow that is effective and delivers the right output within the right timescales
Ensure the delivery of the Mitie company induction, initial assessment and comprehensive training to all newly appointed security personnel.
Delegate and co-ordinate the workload, liaising with SOC Supervisors to ensure targets are achieved within the correct timescales.
Instil an intelligence sharing culture internally in order to support the Crime Intelligence Team.
Liaise with the HR management team to ensure all issues are dealt with in accordance to company policy.

What you bring

cctv

access control

sia licence

project management