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General Manager
Highgate
Overseeing daily operations of a hotel to ensure profitability, guest satisfaction, and employee development.
16d ago
Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Charleston County, SC
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
financial forecasting
team recruitment
leadership training
sales meetings
staff manage
budget management
- In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
- Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
- Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
- Attend all hotel required meetings and trainings.
- Tour the operating departments daily, making adjustments as needed via department heads.
- Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
- Complete required corporate training modules, and become certified to train those as required.
- Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
- Participate in M.O.D. coverage as required.
- Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
- Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Maintain a warm and friendly demeanor at all times.
- Ensure complete processing of invoices daily by using the A/P process.
- Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
- Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Oversee and assist in the Highgate Hotel budget process as required.
- Ensure that all scheduled meetings take place on the property.
What you bring
communication
problem solving
confidentiality
experience level
complex analysis
multitasking
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to maintain confidentiality of information.
- At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
- conduct daily hhbr meeting focusing on sales calls and potential business
- participate in required m.o.d. coverage and management interviews
- interview final candidates for management positions
Information not given or found
Security clearance- maintain confidentiality of information
- ensure fair and equitable treatment according to highgate hotel s.o.p.'s
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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