SERVICE MANAGER

Description

The Service Manager leads the on‑site maintenance team, ensures the property operates smoothly, and delivers timely service to residents. The role requires proactive problem‑solving and maintaining high standards for lighting, water, and overall resident satisfaction.

• Lead, train, and inspire the on-site maintenance team
• Manage all aspects of apartment maintenance, including HVAC, plumbing, carpentry, painting, and appliance repair
• Ensure service requests are completed within 24 hours (gold standard)
• Prepare market-ready apartments within 3–5 days
• Keep detailed maintenance logs, manage inventory, and maintain equipment
• Monitor preventative maintenance programs and property inspections
• Coordinate with the Community Manager on budgeting, project planning, and vendor relations
• Uphold safety protocols and ensure compliance with Fair Housing standards
• Provide on-call emergency response (rotating schedule)

Requirements

• High school diploma or equivalent
• 3+ years of hands‑on maintenance experience (HVAC, electrical, plumbing, carpentry, etc.)
• Prior supervisory or team lead experience preferred
• Excellent communication and organizational skills
• Ability to prioritize, delegate, and respond to service needs efficiently
• EPA or CFC certification required
• Valid driver’s license, auto insurance, and clean driving record
• Comfortable working in all weather conditions and physically capable of lifting up to 100 lbs
• Available to work a flexible schedule, including weekends and on‑call shifts

Benefits

The position offers competitive pay with performance bonuses, medical/dental/vision coverage, 401(k) match, PTO and holidays, employee rent discounts where applicable, and ongoing training and career development.

Training + Development

Interview process

Visa Sponsorship

Security clearance