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Customer Experience Team member
Colliers
Deliver personalized hospitality and customer service at the front of house.
7d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Coventry, England, United Kingdom
Onsite
Company Size
22,940 Employees
Service Specialisms
Consulting
Corporate Facilities
Investment Services
Landlord Representation
Tenant Representation
Project Management
Urban Planning
Property Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
helpdesk logging
data management
visitor management
front of house
customer service
complaint resolution
- Adhere to Colliers H&S protocols
- Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required
- Log any property faults/issues with the helpdesk and inform the Facilities Management team
- Ensure the fundamentals of customer services are followed and delivery to the highest standards
- Ensure property visitor management processes are strictly followed
- Data processing and management of databases, ensuring accurate and timely import of information
- Ensure front of house areas are always immaculately presented
- Support Colliers initiatives to elevate customer experiences (occupier & community engagement, social media and social value)
- You understand the importance of building and sharing expertise with clients, occupiers, visitors and stakeholders.
- Build professional relationships with clients, guest and other key stakeholders (agents & potential occupiers)
- Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the estate.
- You will communicate to provide required information as well as offer prompt resolutions
- Deal with complaints and offer prompt resolutions, escalate where necessary
- Follow Colliers Beyond: Front of House standard operating procedures and guidelines
What you bring
commercial awareness
hospitality
communication
flexibility
innovation
literacy
- Good literacy and numeracy skills
- You will demonstrate a positive mindset towards the changing expectations and market trends
- You comply with all company legislative and regulatory requirements, policies and procedures
- You possess commercial awareness and latest customer experience market trends
- You will work well individually and as part of the team
- You understand the importance of effective communication, both written and verbal skills
- Commercial Awareness & Value Add
- You will have a proactive approach and showcase a flexible mindset
- Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client
- Experience in the hospitality sector (hotels, sales, events, restaurant, aviation, concierge retail) sector is necessary
- Innovative Thinking & Agility
- You understand how the role you do contributes to the overall success of Beyond: Front of House service offering.
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Interview process
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Company
Overview
$5B Revenue
Annual Revenue
Delivers nearly $5 billion in annual revenue across its services.
76 Acquisitions
Growth Through Mergers
Expanded its portfolio through 76 strategic acquisitions over the past decade.
$100B Assets
Real Assets Managed
Manages over $100 billion in real assets through private capital strategies.
20% Returns
Shareholder Growth
Achieved compounded shareholder returns of ~20% annually over 30 years.
- A global leader in real estate and infrastructure, evolving from regional roots.
- Diversifies services across real estate, engineering, and investment management.
- Handles high-value transactions and manages large-scale infrastructure projects.
- Offers comprehensive advisory and consulting services globally.
27.6% reduction
Emissions Reduction
Achieved a 27.6% reduction in Scope 1 & 2 emissions per square foot from 2021 to 2024.
170 vehicles
Electric Vehicle Fleet
Expanded electric vehicle fleet to over 170 vehicles, representing a fivefold increase in two years.
87.4% offices
Health-Safety Ratings
87.4% of Colliers offices ≥ 2,500 sq ft earned WELL Health-Safety ratings in 2024, up from 35% in 2022.
AA rating
ESG Performance
Received MSCI ESG rating of AA as of February 2024.
- Launched Built to Last sustainability strategy with pillars: Environmental sustainability, Workplace experience, Ethical governance & practices.
- Science Based Targets Initiative (SBTi)-approved Scope 1, 2 & 3 emissions reduction targets for 2030, aligned with Paris Agreement 1.5 °C goal.
- Aim to halve global building emissions by 2030 and fully decarbonize all operational buildings by 2050.
33.5% Women
Management Roles Globally
Percentage of women held in management roles as of 2023, showing an increase of 1.8 percentage points since 2021.
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