Airline Support Team Service Representative at Rolls-Royce in Atlanta, GA | USD76,484-114,726 | Kablio

Role

Description

sales opportunity

product introduction

forecast input

issue monitoring

it communication

customer relationship

Identify potential product and services sales opportunities for Rolls-Royce within the airline's business
Provide support of new product introduction and in preparing customer readiness for the receipt of products
Provide customer business forecast inputs, fleet plans and shop visit plans.
Identify potential issues with products and services to enable them to be proactively managed and monitor warranties & guarantees and airline debt, reporting any significant trends
Provide support as and when required to customers, promoting timely resolution of issues by communicating through the appropriate IT systems and channels
Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data

Requirements

aviation

gas turbines

faa license

master's

customer-facing

self-motivation

6+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace in lieu of degree.
High degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver.
Knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts.
Technical and/or services background and ideally experience of working with gas turbines, their operation and functionality, plus familiarity with airline operator's line maintenance practices and regulations.
Master's degree, OR
Bachelor's degree with 2+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace, OR
Associate degree with 4+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace, OR
FAA Airframe & Powerplant License.
Experience of working in a customer facing environment
JD/PhD, OR

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£18.9 billion

Revenue

The company achieved near £18.9 billion in revenue in 2024.

£2.9 billion

Operating Profit

The company reported an operating profit of approximately £2.9 billion in 2024.

36%

Market Share

The company holds a commercial engine market share of roughly 36%. This reflects its strong position in the sector.

25 vehicles/day

Production Rate

The company's Goodwood facility produces approximately 25 ultra-luxury electric vehicles per day under a BMW licence.

Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse.
It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure.
Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors.
It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units.
Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.

Culture + Values

We do the right thing – We do what’s right for our customers, our people, and society.
We aim high – We stretch our ambition, we set challenging goals, and we deliver results.
We take ownership – We take personal responsibility for our actions, performance, and results.
We act with integrity – We build trust by being honest, transparent, and ethical in everything we do.
We collaborate – We work together with respect, trust, and inclusiveness to achieve our goals.

Environment + Sustainability

Net-zero by 2050

Carbon Neutrality Goal

Aims to achieve net-zero carbon emissions by 2050.

Carbon intensity down by 25%

Carbon Intensity Reduction Target

Committed to reducing the carbon intensity of products and operations by 25% by 2030.

CO2 emissions reduced by 50%

SAF Emissions Reduction

SAF strategy targets a 50% reduction in CO2 emissions from flight by 2050.

Engaged in development of hybrid-electric and fully-electric propulsion systems to reduce environmental impact.
Focus on reducing waste and resource consumption across the entire supply chain.

Inclusion & Diversity

30% by 2030

Female Leadership Target

Aims to achieve 30% female representation in senior leadership positions.

26% workforce

Gender Representation

Women currently account for 26% of the global workforce as of 2023.

Set a goal to increase representation of ethnic minorities in senior roles.
Implemented initiatives to promote a more inclusive work environment, including mentorship programs and leadership development for underrepresented groups.

Articles

R2 Factory – digital transformation community

Rolls‑Royce Motor Cars PressClub

Rolls‑Royce at Global Space Congress – supplier info

Role

Description

sales opportunity

product introduction

forecast input

issue monitoring

it communication

customer relationship

Identify potential product and services sales opportunities for Rolls-Royce within the airline's business
Provide support of new product introduction and in preparing customer readiness for the receipt of products
Provide customer business forecast inputs, fleet plans and shop visit plans.
Identify potential issues with products and services to enable them to be proactively managed and monitor warranties & guarantees and airline debt, reporting any significant trends
Provide support as and when required to customers, promoting timely resolution of issues by communicating through the appropriate IT systems and channels
Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data

Requirements

aviation

gas turbines

faa license

master's

customer-facing

self-motivation

6+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace in lieu of degree.
High degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver.
Knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts.
Technical and/or services background and ideally experience of working with gas turbines, their operation and functionality, plus familiarity with airline operator's line maintenance practices and regulations.
Master's degree, OR
Bachelor's degree with 2+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace, OR
Associate degree with 4+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace, OR
FAA Airframe & Powerplant License.
Experience of working in a customer facing environment
JD/PhD, OR

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£18.9 billion

Revenue

The company achieved near £18.9 billion in revenue in 2024.

£2.9 billion

Operating Profit

The company reported an operating profit of approximately £2.9 billion in 2024.

36%

Market Share

The company holds a commercial engine market share of roughly 36%. This reflects its strong position in the sector.

25 vehicles/day

Production Rate

The company's Goodwood facility produces approximately 25 ultra-luxury electric vehicles per day under a BMW licence.

Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse.
It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure.
Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors.
It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units.
Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.

Culture + Values

We do the right thing – We do what’s right for our customers, our people, and society.
We aim high – We stretch our ambition, we set challenging goals, and we deliver results.
We take ownership – We take personal responsibility for our actions, performance, and results.
We act with integrity – We build trust by being honest, transparent, and ethical in everything we do.
We collaborate – We work together with respect, trust, and inclusiveness to achieve our goals.

Environment + Sustainability

Net-zero by 2050

Carbon Neutrality Goal

Aims to achieve net-zero carbon emissions by 2050.

Carbon intensity down by 25%

Carbon Intensity Reduction Target

Committed to reducing the carbon intensity of products and operations by 25% by 2030.

CO2 emissions reduced by 50%

SAF Emissions Reduction

SAF strategy targets a 50% reduction in CO2 emissions from flight by 2050.

Engaged in development of hybrid-electric and fully-electric propulsion systems to reduce environmental impact.
Focus on reducing waste and resource consumption across the entire supply chain.

Inclusion & Diversity

30% by 2030

Female Leadership Target

Aims to achieve 30% female representation in senior leadership positions.

26% workforce

Gender Representation

Women currently account for 26% of the global workforce as of 2023.

Set a goal to increase representation of ethnic minorities in senior roles.
Implemented initiatives to promote a more inclusive work environment, including mentorship programs and leadership development for underrepresented groups.

Articles

R2 Factory – digital transformation community

Rolls‑Royce Motor Cars PressClub

Rolls‑Royce at Global Space Congress – supplier info