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IS Operations Manager
Abb
Deliver and orchestrate IS service operations, manage vendors, ensure SLA compliance.
2d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bangalore Urban, Karnataka, India
Hybrid
Company Size
105,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
service requests
sla management
incident resolution
root cause
vendor management
service monitoring
- Fulfilling the service requests in the agreed Service Level Agreements (SLAs) and collaborating with IS Service Owner to define the domain service catalog.
- Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation).
- Collaborate closely with country HR leads and manage the AMS vendor for timely delivery of solutions.
- Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
- Dedicating resources to monitor problem volumes, Root Cause Analysis (RCA) quality, solution timelines, and following up on potential improvement opportunities.
What you bring
servicenow
power bi
sap
project management
degree
5 years
- You are immersed in and highly skilled in operational strategy, process optimization, and performance management within the IT services sector. You enjoy working with tools and methodologies such as HR systems (e.g., SAP, Oracle, Workday), Service Now, ADO and data-driven decision-making frameworks.
- You are at ease communicating in English
- Degree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of Project management.
- Ability to demonstrate your experience in / Have established skills / advanced skills / You have 5 years of experience in operations management, including roles such as Operations Lead and Process Improvement Specialist, working with technologies incident management tools.
- You possess advanced skills in project management, resource allocation, and cross-functional team leadership. You are highly adept in platforms such as Microsoft Power BI, Service Now, and Excel for advanced analytics, enabling you to drive efficiency and cost savings.
- You are passionate about strategic planning, team development, and continuous improvement, and you are innovative around problem-solving, stakeholder engagement, and change management.
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Interview process
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Company
Overview
Founded 1883
Year established
The company was established in 1883, marking the beginning of its journey as a global technology leader.
- A global technology leader with a rich history of innovation.
- Focuses on electrification, automation, robotics, and digitalization for global industries.
- Delivers solutions to improve productivity, energy efficiency, and sustainability.
- A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
- Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
- Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.
- Customer orientation
- Innovation
- Collaboration
- Sustainability
- Integrity
- Accountability
2050
Net Zero Commitment
Aim to achieve net zero carbon emissions across operations and supply chain.
- Sustainability at the core of business model
- Reduction of CO2 emissions in operations and supply chain
- Committed to renewable energy
- Energy efficiency solutions for customers
- Increased use of recycled materials in products
- Support for the UN Sustainable Development Goals
24% Women Leadership
Gender Diversity in Leadership
Percentage of leadership positions held by women in the organization.
30% Target by 2025
Target Goal for Women
Aim to increase women in leadership roles to 30% by 2025.
- Partnerships with global organizations to promote inclusion
- Focused efforts on empowering women in technical fields
- Promotion of a culture of respect and equal opportunity
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