Desktop Support Specialist

Description

Seeking multiple experienced desktop support contractors to assist with site migrations as part of a CMMC (Cybersecurity Maturity Model Certification) domain transition initiative. Technicians will perform hands-on migration tasks and provide end-user support to transition PCs and user accounts to a new secure domain across various sites.

• Support hardware preparation, imaging, and PXE booting when needed.
• Coordinate device handoffs and returns with on-site team members.
• Perform end-user PC migrations following defined checklists and workflows.
• Validate application and system functionality after migration.
• Use PowerShell scripts and migration tools to move systems to a new Active Directory domain.
• Maintain daily progress logs and escalate issues to migration leads.
• Back up and restore user profiles and data.
• Provide post-migration walk-throughs for users (login changes, MFA setup, profile differences).

Requirements

A reliable, customer-focused desktop support technician with strong Windows and domain migration experience who can follow detailed procedures, communicate clearly with end users, and work effectively in a fast-paced environment with variable hours.

• Experience with domain migrations, site cutovers, or IT transitions preferred.
• Familiarity with IT workflows, backup utilities, and PowerShell.
• 3+ years of hands-on desktop support or IT field technician experience.
• Ability to follow structured processes and accurately document work.
• Schedule: Must be able to work evenings and weekends during cutovers.
• Strong knowledge of Windows 10/11, Active Directory, and enterprise IT tools.
• Excellent communication skills and professionalism in user-facing situations.

Benefits

• Travel: Up to 90% may be required to major cities; expenses reimbursed. Some travel outside the U.S. may be needed for specific site activities.

Training + Development

Interview process

Visa Sponsorship

Security clearance