Customer Success Manager at Zonda in Washington, DC | Kablio

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Customer Success Manager

Zonda

Provider of data‑driven housing market intelligence and analytics powering homebuilding decisions.

Maintain builder/finance client relationships and drive their success with Zonda’s platform.

20 days ago ago

Expert & Leadership (13+ years), Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)

Full Time

Washington, DC

Remote

Company Size

684 Employees

Service Specialisms

Construction services

Property Development

Project Management

Design

Turnkey

Sector Specialisms

Residential

Commercial

Build-to-Rent

Homebuilding

Multifamily

Mortgage Services

Real Estate

Land Planning

Role

Description

Requirements

salesforce

apple

b.s.

customer success

communication

collaboration

3-5+ years’ experience in customer success or similar customer facing role
Fearless connector: Confident in phone, in-person, and digital communication
B.S. or B.A. Desired
Professional demeanor and organizational skills, a must
Collaborative mindset: Thrives in team environments and values collective success
Client-centric: Understands client needs and aligns them with the best solutions
Strong communicator: Excellent communication and organizational skills
Platform experience: Familiar with Apple products; iPad and iOS
Experience with or interest in learning about the housing industry, specifically new home development
Willing to travel up to 25%
CRM proficient: Experienced with platforms like Salesforce and Gainsight
Strong technical skills and CRM experience required, preferably experience with Salesforce and Gainsight
Tech-savvy presenter: Enjoys showcasing and comfortable leading online demonstrations
Excellent verbal communication skills, ability to build rapport quickly with clients

Benefits

401k with company match
Live Meditation Sessions
Hybrid Work Environment – and always will be!
Employee Recognition Platform
Employee Assistance Program (EAP)
We offer meaningful work and opportunities for career growth
Comprehensive benefits package (Medical, Dental, Vision)
Paid vacation and general holidays
100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
Virtual Wellness Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1976 Founded

Founded Year

The company was established in 1976, originally known as Hanley Wood.

100 CBSAs

Nationwide Reach

Covers over 100 Core-Based Statistical Areas nationwide.

440+ Counties

County Coverage

Includes data from more than 440 counties across the country.

2024 Concept Home

Future-Ready Design

Showcases cutting-edge design and technology in virtual home innovation.

Privately held and backed by MidOcean Partners, the company has grown through strategic acquisitions like Metrostudy, Urban Analytics, BDX, NewHomeSource and Livabl.
Flagship offerings include the Envision design-center platform and Zonda Virtual concept home, featuring real-time cost modeling, 3D renderings and VR walkthroughs.
Typical projects range from market snapshots and migration analysis to virtual home design and detailed pricing modules.
Through its suite of publications—including Architect, Builder and Affordable Housing Finance—it blends high-touch media with analytics.

Culture + Values

Environment + Sustainability

75% water efficiency

WaterSense Certification

Earning WaterSense for New Homes label recognizes exceptional water efficiency, surpassing typical building standards.

Partner in the first net-zero certified multifamily (zHome) project by the International Living Future Institute
zHome achieved Living Building Challenge Petal Recognition in Energy, Equity and Beauty categories
Resource library includes whitepapers on zero-net-energy (ZNE) construction and carbon-neutral building practices
Publishes guides on integrated energy-efficient building envelope, mechanical systems, lighting, appliances
Promotes dual-fuel and electric-ready design to support net-zero readiness
Zero Energy Ready Home partner (U.S. Dept. of Energy innovation partner)

Inclusion & Diversity

Articles