Regional Fleet Specialist at Johnson Controls in Milwaukee, WI | USD67,900-84,000 | Kablio

Role

Description

compliance

escalation

knowledge base

reporting

kpis

service monitoring

Engage directly with field leaders and drivers to reinforce compliance with fleet policies and escalate non-compliance when necessary.
Act as a primary escalation contact for fleet service concerns (e.g., fuel, maintenance, roadside assistance, registration), ensuring issues are routed appropriately to the FMC for resolution.
Maintain and contribute to fleet knowledge resources to support education and awareness across the field.
Track and report on exception trends, identifying opportunities for process improvement and proactive intervention.
Drive SLAs/KPIs to operational excellence and customer satisfaction
Customer Focus – Builds trust and rapport with drivers, field leaders, and FMC partners.
Accountability – Holds stakeholders responsible for compliance and timely resolution.
Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases.

Requirements

problem solving

fleet ops

compliance

exception reporting

2+ years

bachelor's

Problem Solving – Navigates service challenges and escalates effectively.
Minimal Travel (1-2 times/quarter)
Experience working in fleet operations or with field-based teams.
Compliance Awareness – Promotes and enforces adherence to fleet policies.
Empathy & Communication – Communicates clearly and respectfully across all levels of the organization.
Familiarity with exception reporting and escalation workflows.
2+ years of experience in customer service, fleet operations, or a related field.
Candidates not in Milwaukee will be considered but must be able to work in a local office
Understanding of fleet compliance standards and service coordination.
Attention to Detail – Tracks escalations and exceptions with precision.
Strong communication, organizational, change management, and problem-solving skills.
Bachelor’s degree or equivalent professional experience.

Benefits

Collaborative and supportive team environment
Generous vacation, holiday, and sick leave - 15 days of vacation in the first year
Comprehensive benefits package including 401K, medical, dental, and vision care - effective from day one
Competitive salary
Extensive training and development opportunities with exceptional resources

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)

Role

Description

compliance

escalation

knowledge base

reporting

kpis

service monitoring

Engage directly with field leaders and drivers to reinforce compliance with fleet policies and escalate non-compliance when necessary.
Act as a primary escalation contact for fleet service concerns (e.g., fuel, maintenance, roadside assistance, registration), ensuring issues are routed appropriately to the FMC for resolution.
Maintain and contribute to fleet knowledge resources to support education and awareness across the field.
Track and report on exception trends, identifying opportunities for process improvement and proactive intervention.
Drive SLAs/KPIs to operational excellence and customer satisfaction
Customer Focus – Builds trust and rapport with drivers, field leaders, and FMC partners.
Accountability – Holds stakeholders responsible for compliance and timely resolution.
Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases.

Requirements

problem solving

fleet ops

compliance

exception reporting

2+ years

bachelor's

Problem Solving – Navigates service challenges and escalates effectively.
Minimal Travel (1-2 times/quarter)
Experience working in fleet operations or with field-based teams.
Compliance Awareness – Promotes and enforces adherence to fleet policies.
Empathy & Communication – Communicates clearly and respectfully across all levels of the organization.
Familiarity with exception reporting and escalation workflows.
2+ years of experience in customer service, fleet operations, or a related field.
Candidates not in Milwaukee will be considered but must be able to work in a local office
Understanding of fleet compliance standards and service coordination.
Attention to Detail – Tracks escalations and exceptions with precision.
Strong communication, organizational, change management, and problem-solving skills.
Bachelor’s degree or equivalent professional experience.

Benefits

Collaborative and supportive team environment
Generous vacation, holiday, and sick leave - 15 days of vacation in the first year
Comprehensive benefits package including 401K, medical, dental, and vision care - effective from day one
Competitive salary
Extensive training and development opportunities with exceptional resources

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)